This is my brother, pictured with my son, who adores police officers, because of my brother. He is a husband, a son, a grandson, a brother, the BEST uncle, a nephew, a cousin, and a soon to be (within days) daddy. He is also a police officer. He signs up his days and nights to care for the citizens he has sworn to protect and serve. He answers calls that could cause him harm. He answers calls that save others from harm. He investigates accidents. He protects motorists and protestors from traffic accidents. He is a good police officer. His intentions and morals are good and without regard of race, as are most police officers.

His life matters to his wife, to his son, to our parents, to me as his sister, to our Mimi, and to my children who look up to him with the greatest love and admiration.

He is the best of the best and is a police officer.

He is one who will teach the next generation how to love one another despite our differences.

Through his actions he will continue to teach my children, and his, what it means to serve others – even those who hate him only because of the uniform he wears. Without him, many lives could be lost, all while he risks his own.

He serves as a personal and living reminder that each of the people who choose to risk their safety for others is a loved one, as are those whose lives have been lost at the hands of a police officer, with or without cause.

We have to love one another. We have to serve one another. We have to learn to respect and honor one another. We have to forgive one another. We have to protect one another – for He holds ALL in the palm of His hands.

Melissa Tyra is a wife, mom, lover of animals, food, wine, reading and travel. She is also someone we love very much and deeply respect.

As my senior year of high school approaches, college applications are about to make the cut for my to do list. My summer internship at Front Porch Marketing has given me an alternate perspective on presenting myself to colleges – I must market myself to them. So I have compiled a list of marketing tips that I have learned and will use in my interactions with colleges that are easily applicable to any business and audience:

Tip #1: Social Media – USE IT! USE IT! USE IT!

I have learned that social media is one of the best ways to establish your brand identity and spread your message. Posting regularly keeps your audience’s interest and positions yourself (or your company) the way you want to be perceived by others. Remember, this is the only time that you get to control how other people see something, so use it to your advantage!

Tip #2: Think About Your Collateral 

The collateral we use to market ourselves is an extremely important component. Personal stationary, business cards, and supporting marketing materials should be thoughtfully chosen to represent the image you choose to convey. Color, typography, and material all factor into the emotional connection you will make with your audience.

Tip #3: Foster Relationships

Creating personal connections and fostering relationships in the college admissions process is essential. This is also true in the business world – customers value personal connections to the businesses they frequent. Provide exemplary customer service. Foster relationships. Go above and beyond to make sure your customer is satisfied. This demonstrates your company’s passion for your customers and shows them that you care about them. This will infinitely benefit you and your business.

Marketing yourself may seem like it is mainly about image. And although that is a big part of it, marketing is used to invoke excitement. Think about the way you market yourself and your business and make sure it truly represents the way you want to be seen.

Truth be told, my favorite diamond comes with four bases and a mound. I am always sad when another season of spring baseball is over. With each and every season, lessons and opportunities to grow on and off the field present themselves. Here were our top lessons learned this season:

1. It’s Not Over Until the Last Out – A team in my eldest son’s division had just an “ok” performance in regular season, but took everyone by surprise when they won the championship game. When you talked to the coaches, they credited their success to playing to their strengths, staying positive, never giving up, practicing and sticking to their playbook. Applying strategy and putting in the work paid off for this team.
2. An Ounce of Encouragement Wins Every Time – One of our players was on the receiving end of a lot of negativity from the coaches and teammates. Changing the narrative to encouragement and positive reinforcement instantly improved his play! Inclusion, encouragement and positive reinforcement are game changers. He ended the season by saying it was the best one yet and he didn’t want it to end. Actions and words have tremendous power. Make a difference with both!
3. Know the Rules – Seems to be an obvious statement, but knowing the rules is always important – in business, sports, home and school. Know the rules and play by them. We had teams check us (bat sizes, mound distance, etc.) and, if we had not been following the rules, this might have been an issue. An opposing team jumbled their line-up and it resulted in two automatic outs … they ended up losing the game; and while one can never say for certain, that situation appeared to be the momentum changer.
4. Embrace the Fail – Baseball is a game designed for you to fail. I love that simple fact. Every play there is one win and one fail. There is a tremendous amount of pressure on every player; but if applied correctly, it can result in lifelong lesson. It’s not if you fail, it is how you recover from the failure. So you strike out … what happens next? You hit a two-run homer. Fail. Learn. Progress. On repeat.

We love baseball. It connects our family. We invest our time together because of the lessons learned on and off the field. These lessons are easily adapted into business and life.

What’s your business’ game plan? How can we help you win? Let’s play ball!

Today, social media is a huge part of people’s daily lives. It is used as a way to communicate, keep up with family and friends, see what’s happening around the world and network virtually with business connections that we may not have the opportunity to meet in person.

Social media is such a major component of people’s personal lives. It should be a sure sign for small businesses that a social media presence is an absolute must to build and grow. It is a way for businesses to interact directly with current customers. It is also a way to reach potential customers.

These days, consumers and clients want to engage with businesses through social media and expect businesses to be present on multiple networks. The key to using it successfully is choosing the right networks and consistently updating content. With all the platforms that exist today, the big question for small businesses is, “Which networks are right for my business?”

At Front Porch Marketing, we are big proponents of social media. It is the foundation of almost every marketing plan we create.

Some of our favorite social media networks on the Porch:

• Instagram – for sharing visual content
• LinkedIn – for B2B companies
• Facebook – presents a huge opportunity for consumer engagement
• Twitter – allows businesses to keep on top of what is being said about their industry and stay ahead of the competition

What small businesses have to do is figure out which networks are the right fit for their company based on their target audience. Each reaches a different set of demographics. Once the right networks are defined, it’s critical to share content and interact with customers in a timely and consistent manner. This creates an awesome experience for the customer and any potential customers who may be watching.

If you are looking to establish, expand or evaluate your social media presence, we can help!

If you’re anything like me, right about now the reality is hitting you – Summer. Is. Here.

Truth be told, I have a bit of a love/hate relationship with summer. In theory, it’s fantastic – fewer commitments, less stress, and opportunities to travel and enjoy my children. In reality, however, its not all fabulous trips and lazy summer days. It can be discombobulating – I don’t know what day it is. My children get on each other’s nerves, and mine. And getting work done is hard (case in point, I’m writing this blog and it’s almost midnight!).

When I start to feel summer stress, I do well to remember to do these few things:

1. Adjust Your Expectations. Expect that things are going to move slower and take longer. Kids are underfoot! Efficiencies that exist when your children are in school may go out the window in the summertime. Allow for this to keep frustration to a minimum.
2. Keep A Schedule. As tempting as it is to just go with the flow every day because you can, everyone will do better if you keep to a schedule, even a loose one. A little bit of structure goes a long way.
3. But Don’t Be Afraid to Throw the Schedule Out the Window. Some of the best memories are made when you deviate from the norm – stay up super late binge watching Netflix with your teenagers, take an impromptu weekend trip out of town, have ice cream for breakfast. Yes. You can. It’s summer.
4. Use Your Village. Friends, family members, babysitters, drivers. Use them! Lean on them and help each other out. You will need it.
5. Let Go of the Guilt. You may have to work more than you would like. There may be weeks where you have to put your kids in a camp just because you need a break. It’s ok. Your kids will survive. And oh by the way, they may need a break from you, too.

Enjoy your summer, friends!

Bidding farewell to my days as an intern Front Porch Marketing has led me to take a stroll down memory lane.

I remember the day my sister-in-law called me about an incredible internship opportunity with the company that she just began working for, Front Porch Marketing. She knew that with my marketing and entrepreneurial management background, that this company would be a great fit for me. Not everyone is given the chance to work for such a wonderful company that truly supports you and wants to watch you grow and learn, and I am grateful.

I began my adventure with Front Porch back in October of 2016, and as I reminisce about my time here, there is nothing but a smile upon my face. Throughout my experience, I have three major takeaways that I would like to share:

• Culture. Front Porch has such a unique culture that highlights the entrepreneurial spirit in every rocker. It is completely open and collaborative, and everyone is encouraged to share their ideas. Whether it was the meetings, get-togethers to celebrate important life events, or just the occasional phone call to check in and see how you are doing, Front Porch’s culture truly exemplifies a family.
• Opportunities. The Porch gave me the opportunity to form and maintain relationships with clients, learn about different marketing measurements and tactics, and to perform my daily duties with autonomy. I was invited to listen to speakers, go to networking events, and even create videos for the company. The rockers were always flexible with my school schedule and wanted me to embrace any opportunity that I could.
• People. Some say, wherever you work, it is all about the people; this is completely, positively, absolutely TRUE! It is not just about the people you work with on a daily basis, it’s also the clients you are given the chance to work with, and your family and friends that cheer for you. I have had a lot of special people walk into my life throughout my time at Front Porch which has, in turn, made me the hard worker that I am today.

After my experience at Front Porch, it made me open my eyes to what I wanted in a company that I would potentially work for. Front Porch has taught me so much and I cannot thank all of the wonderful rockers that helped me along the way. For now, it is a farewell, but I will always come back to rock on the porch with ya’ll.

Ah … summer approaches with new business happenings and the sounds of the beach in our ears. We love this time of year on the Porch. The days are long, the sound of little Porch Rockers fills the air and we feel a summer six pack is in order!

Friends, are you ready for summer?

Pull up a chair, will you?

Our Summer Six Pack of New Business Happenings:

Dr. Stephen Covey taught us to, “Diagnose before you prescribe,” which is a simplified reason why you need internal research for your business. Also, the adage, “You don’t know what you don’t know.”

The internal research process in a branding or re-branding effort gives an honest evaluation via an outside, unbiased third party of your strengths and weaknesses so you can dig into your brand’s core.

After all, the worst thing you can do for your brand is to market a promise that can’t be delivered.

Is there another way for you to know that your brand strategy, promise, positioning and message are going to be on target?

Internal Research On Target

Internal research allows us the ability to monitor quantitative and qualitative results and provides a foundation for our decisions. It removes personal bias and places the focus on tangible data.

The internal research process also builds internal alignment and engagement. Folks take ownership of your brand’s progression. Your team becomes brand champions.

Here’s a glimpse into questions we ask during internal research:

1. Tell me about yourself and your specific role within the company?
2. How long have you been with INSERT BRAND?
3. What do you believe current customers/clients think of INSERT BRAND?
4. What does INSERT BRAND do for customers/clients that others do not?

Not rocket surgery or brain science? Now, why would we put that bit on our blog and share on social media?

We on the Porch know a thing or two about internal research. Our seasoned, experienced team has been in-house as corporate, regional and field marketing as well as been in leadership positions at global and local agencies.

Think of us as your marketing department. We can help with branding. Our team can develop marketing strategies and plans. Our experts also execute on an on-going or project basis – website updates, identity refreshes, collateral development, advertising campaigns, event and trade show management and execution, email marketing, social media and so on and so on.

“Cuz you know what they say:” Here in the South, we don’t hide crazy. We parade it around the front porch and give it a cocktail.

It’s the time of year for another Mother’s Day story, this one about a business forgetting their core brand promise and letting me down as a customer and new mother. I missed a mother’s moment when a business failed to deliver on their customer experience promise.

In the early days of managing new parenthood and a corporate career, it was all about completing the day’s responsibilities while making precious time for holding, feeding, and rocking a new baby. Each moment seemed critically important, and a focus on executing one was key to optimizing the next.

I learned that promises delivered are critical for optimizing each moment.

During those years, one of my favorite brands was a luxury car company and dealer known for superior customer service. I appreciated the dealer’s great reputation, professionalism, and attention to detail. Then, on a busy day, a customer experience led me to realize they were beginning to focus on things that had little to do with their core brand promise of superior customer service.

After missing the normal morning time with my son to drop off my car for repairs, I was looking forward to the evening, having returned from days of business travel and ready to get back to maximizing the next moment. When I arrived to pick up my car after work, I noticed a new waiting area for customers with beautiful furnishings, food and drink, and merchandise displays. Fancy!

The waiting process was longer, as the staff spent time offering food, chit-chat, and everything but my car. During the delay, a shift ended as it was late in the day, and no one was available to bring the car. I waited while noticing employees cleaning windows, sweeping, and offering cookies. They had the fancy extras but were late with the delivery and failed to meet their brand promise of great customer service. An hour later, I got stuck in traffic and missed the evening with my son.

Forget fancy! Get me home in time for moments and I am a customer for life.

In our quest to have the best image, be the best known, and achieve the highest ratings, are we forgetting the most critical deliverables? Please don’t let yourself get so sidetracked and focused on a new shiny, sparkly-self as you may end up losing customers. Find your brand promise, stick to it, pinky swear it!

Years ago I left that dealership. My current dealer has some nice perks, but they are obsessed with getting customers in their cars and on the road. They have stayed focused on their brand promise around the driving experience, versus too much focus on a beautiful waiting room space.

I value businesses that help me deliver on my purpose of being a mom, volunteer, and porch rocker. Although my moments are now spent driving to practices and tournaments vs. holding and feeding, and I am rockin’ the front porch vs. a baby and corporate career – every. single. moment. still. counts.

Happy Mother’s Day! It doesn’t have to be fancy for you to enjoy the moment.

I recently read a book entitled “Make Waves” that enlightened me to the perspective that an individual has the power to be a wave maker and spark change in the corporate world and their every day life.

Author Patti Johnson explains that people can make small “waves,” or changes, in their daily life that slowly disrupt the status quo. She breaks the book up into four easy to read sections that teach you how to think and act like a Wave Maker, and then introduces you to inspirational Wave Makers (including our very own Chief Rocker, Julie Porter).

I highlighted some of the key lessons I learned below, and I promise that by the end of the book you will be ready to get up and go chase your dreams.

• Finding your wave and accomplishing your goals always begins with asking questions of yourself. When you come home at the end of the day, how do you finish the statement, “If only I could…”? The answer is your wave. Any passion or inspiration, no matter how small, can start a wave of change that can impact more people than you ever imagined.
• According to Patti, every successful wave has these three qualities: impact, purpose, and credibility. Since a wave’s “goal is to make your organization, community, or market better with tangible results,” it makes sense that a Wave Maker must be knowledgeable about the subject and passionate about the results. So ask yourself, will my wave create “undeniable impact? Does it have a bigger purpose that engages others? And lastly, is my wave built upon knowledge and credibility?”
• After you have identified your wave, you must apply the most important chapter in the book, which addresses how to think like a Wave Maker. Just as every wave has certain qualities necessary to succeed, Patti notes that every successful Wave Maker she interviewed had very similar traits and thought processes. Going back to how important it is to always ask questions and be curious, Patti notes that Wave Makers typically “see the unseen, think progress not perfection, and most importantly ask ‘what can I do’ before they take action.”
• It’s important to note that being a creative and innovative thinker doesn’t necessarily come naturally. The most important thing is to foster your curiosity, because constantly asking , “why is it done that way?” or “what if…?” can lead you to a solution to a problem that you didn’t even realize existed before.

If learning how to become a disrupter and Wave Maker lights a fire inside you, then I highly suggest reading “Make Waves” in its entirety. I truly think this book is relevant and helpful for everyone; but I think it is particularly good reading for recent college graduates entering the corporate world, or those who may feel stuck or in a rut at their current job.

Always remember, “those crazy enough to think they can change the world are the ones who do.”