Have an internal marketing team? Outsourced function? Freelance consultant?
It doesn’t matter what your marketing team looks like. Or what the project looks like. If you’re B2B or B2C. Ask the questions.
It is the last week of the first month of a new year. Therefore, one third the way through first quarter.
Our world looks different than it did even a month ago. With the constant changes, it is critical to focus on the “why.” Make sure the entire organization is aligned. After that, measure initiatives and report results and data.
Business leaders and their marketing team share the responsibility for growth. In other words, work together to achieve collective outcomes to improve enterprise value. Reframe conversations. Arrive at common language. In conclusion, ask and answer the questions.
Marketing Team: Ask These Questions
Do we remember why we are here? The first step to create alignment, excitement and positive team energy cross-functionally.
Have our business goals, objectives and strategies changed? Similarly, need to be tweaked?
Who are our customers / clients? Are the same as last year? How have our existing clients’ mindsets, decision drivers, perceptions changed in the last month?
Are we doing enough to add value and fully leverage our relationship with them?
Where are we falling down? A positive discussion with constructive criticism and actable outputs.
What could limit or impact our strategy, direction or execution?
What has been our biggest marketing success this month?
Are there new key relationships and milestones or events coming up we should be aware of?
Marketing contributes more than 50% of firm value when brand, customer and digital assets are properly valued. And, the impact of marketing performance, collaboration and perceptions are measured. Marketing is an asset, rather than a cost center or risk mitigator.
We are grateful to work as a marketing team for our clients. Front Porch Marketing asks the questions. We can work as fractional CMOs and outsourced marketing department. In addition, we help write marketing plans and execute marketing initiatives on a retainer or project basis.
Already, we are halfway through January. What has the year looked like for you? Are you following through with your resolutions? Are you on the trajectory to meet the goals you have set for yourself?
Or are you going through the motions? Because it already feels like you don’t have the time to start or already missed your chance.
Creating resolutions or goals at the start of the year may seem frivolous or trivial to some but these ideas can truly kickstart your year on a high note. When it comes to 2021 goals for your company or for yourself as a team member, I want to encourage you to commit to getting things done. By putting your mindset into one that is proactive, realistic and driven I believe that you have the ability to accomplish any goal that you set your heart to.
Now that I’ve got your mind thinking about your goals or potentially lack there of, it’s time to get to business. Grab the nearest paper you have or even open your notes app.
Think of three types of goals you want to set for yourself.
Three Types of Goals: Physical Goal
The first kind of goal is physically oriented. There are numerous ways that this goal could look like to you. It could look like a number on a scale or the number of workout classes you take per week. Or it could look like you getting more rest than you are getting right now and allowing yourself the time to recharge. We could also pivot to nutrition where you may want to be more proactive about what you put into your body rather than what you do with it. Maybe that looks like eating a salad twice a week or skipping desserts until the weekend. Truly, YOU know your body best – what do you want this goal to look like?
Three Types of Goals: Mental Goal
The second kind of goal is mentally oriented. Do you let yourself take a breather when you need it? Or do you push through and jump onto the next thing on your never-ending to-do list? While endurance is admirable, I want to encourage you to also take the time to listen to what your body and mind are telling you. If you take a break after a long day there is nothing to be ashamed of. If anything, you deserve that breather and I am proud of you for persisting with as much tenacity as you have.
This goal may also look like setting healthy boundaries that you’ve always wanted to set but felt like it just never stuck. I myself, have difficulty with setting boundaries but with practice it has become easier to find pockets of peace in my day. This could look like you sending automated messages through your work email past a certain time. Be more proactive with your work/life balance.
Although silly, something that helped me was writing in my agenda “me time.” This was my way of giving myself the space to do whatever I wanted for one hour. Therefore, not to stress about the other things on my agenda. It allowed me to recharge. Hit the ground running with new ideas and a positive attitude.
On the flip side maybe you are so set in boundaries to the point that your no’s in life highly outweigh the yes’s. Give yourself the mental space to step out of your comfort zone. Therefore, try something new. Start saying yes to things that you wouldn’t normally do and discover a different side of yourself that you may have never explored. In the infamous words of Babe Ruth, “never let the fear of striking out keep you from playing the game.”
Three Types of Goals: Personal Goal
The third kind of goal is personally oriented. Think about something that you want for yourself. Is there a raise that you’ve been wanting for some while? But, haven’t been taking the steps to get it? Are there monthly profits you want to accomplish for your company? Or is there an activity that you always wanted to try out but never did?
No matter what this goal looks like, make sure that it makes YOU happy. Ask that person out that you’ve always wanted to but never have. Try new foods that you’ve been too nervous to try. The world is your oyster. With an entire year ahead of us, time is on your side.
Dig Deep
Goals and resolutions buzzing through your head? I encourage you to write them all down. No matter how frivolous they may seem. Take a moment to dig deep. Then, analyze what you’ve written. Is there a common thread? Something that surprised you?
Now, figure out a game plan. Plan out realistic smaller goals. Reach your overarching goals and resolutions. Create consistency. Is your goal to get a raise? Then, start looking at the historical value that you bring to the company? Should you do more? For instance, meetings you could attend during your free time? And are you taking the steps to reach that goal?
In conclusion, whatever goals you choose to set, remember to make 2021 the year of getting things done.
Your Brand in 2021: Front Porch Marketing has seen an interesting client trend this past year, especially in the second half. Many entrepreneurial brand companies have decided that 2020 – and indeed 2021 – is a good time to double down their brand. They want to really dig in, define their brand and differentiate themselves from their competition. Even big corporate companies, like Burger King, have rebranded, seeking to better define their mission and vision going forward.
If you step back and take a look at your brand with the fresh eyes of 2021, does it look like the company you envisioned when you started? Likely, your brand has evolved and so have you. Does your current branding reflect where you want to be in 5 years with your company or even where you are now, or is it trapped in the past? Maybe it’s time to graduate your branding.
Your Brand in 2021: Envision, Evolve, Emerge
Are you adequately featuring your new products or services? Are you communicating your most compelling benefit? Does your brand look legit, grown-up, like a serious brand that does serious business? Don’t get the veto vote from a customer or a partner business because your brand is not getting taken seriously. You know you can do the job…make sure your branding speaks that truth this year.
Branding – and the digital marketing that embodies branding – has become more important than ever. Your customers and clients are getting bombarded with texts and emails from business service providers to retailers. Ask yourself “why should they read mine?”
What do you stand for?
Do you know what your company’s biggest benefit to your customer is? Do you know how each of your products or services add value to their lives, make their lives easier or answer their questions? Does the tone of voice you use resonate with your customer, and instill loyalty to your brand?
If you don’t know the answers to some of these questions, 2021 might be the year you think about doubling down on your brand. What DO you stand for? What is your mission? As part of your Marketing for 2021, branding can help you answer all of these questions and more, leaving you with a clear map of where to take your business next and how to get there. Branding gives you the platform and parameters to deliver tangible solutions to your customer. We’ve seen the excitement and commitment of more than half a dozen of our own clients rebranding for the future, in just the past six months.
Don’t just work IN your business, work ON your business.
Branding is not just about looks though, it is also about strategy and tactics. What are you going to say, and where are you going to say it are key. You need to be cohesive and coherent in your messaging, as well as look professional. Small businesses often fall down thinking they can “do it themselves” with marketing but without a marketing background – from logo design to social media to PR. Often, they are holding themselves back because they are too busy working IN their business and to work ON their business.
So double down on your brand this year – strengthen your commitment to your particular strategy or course of action. Become more tenacious and resolute in your bringing your brand vision into 2021 and beyond.
Reflecting on the past year, we are so grateful for courageous, fearless business leaders. We continue to be inspired by those who bravely carried on in 2020. Grit and gumption.
Cheers to those leaders who showed up. Those who made the most out homeschool, while working or not, closures, pivots, business opportunities and personal and professional loss.
Earlier in the year, I watched no TV. I read only the daily work related briefs and blogs.
However, in the later part of the year, I read a good chunk of mindless trash. This is how I escape. Reading fiction, mostly murder mysteries and romance novels.
The two personal and professional development books I did read were life changing for me. Leaders must read. One was this. The other was Brene Brown’s Braving the Wilderness. I read it twice in the past two months.
Leaders will brave the new year.
How?
Do you. Brown talks about praying and cussing. Those who know me will not be surprised I love this. She talks about not being moved. Doing work in an honest way that is true to yourself. Leaders, time to truly support each other. I let others “do you.” And, I do me. Belong to yourself. ” … brave the wilderness of uncertainty, vulnerability and criticism.”
Speak truth to bullshit. Do not shut down. In other words, that is the easy road. Leaders do not avoid communication. Learn more about others. Even if we still disagree, at least we engaged in meaningful conversation. We have a deepened mutual understanding. However, at all costs, be civil.
Strong back. Soft front. The latter is most challenging for me. No more armored front. I will stay open. Leaders are comfortable with vulnerability. “A soft and open front is not being weak; it’s being brave, it’s being the wilderness.” Eeeek … here goes. I can do it.
Be fearless. I am a Goldman Sachs 10,000 Small Businesses program alum. The experience was life changing. My co-hort continues to inspire me. My growth group was named, “The Fearless Five.” Coincidence? “Fear is how we got here.” Fear and blame. Own your pain. Do not inflict pain on others. Be fucking fearless.
Read the book. It is worth your time.
And, in conclusion, I am driven to make this my best year, for me and my family, business, team, clients, community, country and world.
At the beginning of the pandemic, I was not worried about my mental health or how I would cope with lockdown. As an introvert, I genuinely thought this will not be a big deal for me. I am a young-ish person in reasonably good health, so I was not worried about getting sick. This will be my Olympics, my time to shine.
I was wrong.
Mental health is not always smooth sailing. But, you can get yourself out of a rut.
It’s one thing to stay inside all day because you want to, it’s quite another because you have to. Add to that doomscrolling and my tendency toward rumination, I found myself falling into what I call, a Covid Hole. Everyday started to feel like it had the same flavor. It was like each day was a sad, sad Groundhog Day.
I can’t really explain why exactly, but I started crawling my way out of this dark pit in September. Maybe it was the realization that I needed to cut myself some slack. Maybe it was the timing – I love fall. Whatever the reason, here are a few things I’ve done that have helped my mental health.
Get Out There
Get out where? Anywhere. The “where” doesn’t matter, just change your environment and ideally, see people and hang out with friends if you can. At some point, I decided to put my mask on and just go outside.
Meeting friends for coffee and was such a breath of fresh air to talk and enjoy their company. I became used to seeing masked faces and returned to my pre-Covid retail habits. I spent hours at Barnes & Noble and Target, my happy places. Even professional networking made me feel better. The chance to socialize lifted my did wonders for my mental health.
Human beings are social creatures, even the introverted ones. I realized I need more social interaction than I thought. Just call me a “talkative” introvert.
Accept the Transience of Life
I heard a tip once that helps my mental health: when you find yourself in a stressful situation, add “for now” to the end of that sentence. Work is so busy and stressful, for now. Fighting with my computer is driving me crazy, for now.
Everything comes and goes, the good and the bad. Wishing for bad things to stop happening is like trying to stop the ocean with your bare hands. The ocean, life, is going to do what it wants to do. Accept that waves come and go.
Ask for Help
I’m not saying I am great at delegating, but asking for help, is … well, helpful. You are not alone in this, so ask for help – from your family and your co-workers.
Look Forward to Something
Whether that something is big or small, it’s a joy to have something to look forward to. For me, I’ve been looking forward to coffee with friends and on a much bigger front, the impending birth of my brother’s first child. Her name is Elise but I like to call her Baby Gregorio. Thinking about my impending role as “Fun Aunt” lightens my mood and helps my mental health.
I hope these ideas, while not groundbreaking, were helpful for you. As someone whose everyday life always has a small hum of nervousness around it, I know it’s hard sometimes to pull yourself out of rut. But it can be done. You can find the joy and you can ask for help. The main thing is believing that you can feel better.
Go build yourself a sturdy raft and find some excellent first mates. It may feel awkward. It might even make you feel nervous – trying new things can do that sometimes. But that feeling will go away and I can almost guarantee you that you will feel better.
But, maybe, especially right now, we all should hold each othera little closer, a little tighter.
How can I write about September 11 – an event that I did not witness in person and yet simultaneously affected everyone?
Here on the Porch, I am known as an excellent writer. But, for this assignment, the words were not flowing like they usually do. I stared at a blank page for a while.
Everything I thought of writing sounded like empty
platitudes. So, when words fail me, sometime lyrics come to mind. Maybe because
songwriters are geniuses and that is what songs are supposed to do – stick in
your mind forever and describe a moment in time perfectly.
New York Minute
New York Minute is a song by Don Henley and came from the album (aptly enough) The End of Innocence. To me, the song’s chorus describes the events of September 11, as well as its aftermath. One minute, I was getting ready for work at my on-campus job. The next minute my mom was talking to me on the phone, through tears, half a world away, telling me to be careful.
On the morning of September 11, my oldest friend in the world – Bella – was going to meet her friends for breakfast at the World Trade Center. The next minute she was running for her life. We have been friends for 20 years now. If she did meet her friends that day, Bella would have been a cool girl I used to know.
Later that fall, in one of my history classes, we had to
talk as a group about a landmark event that touched everyone’s lives. For a
previous generation, that discussion could have been about the Kennedy assassination
or the Moon landing. For us, it was September 11.
A classmate shared an especially poignant story. His dad
was a pilot. He was supposed to fly one of the planes that hit the Twin Towers
that day. He switched flights with a colleague so he could attend his youngest
son’s soccer game that morning.
Left or Right
What is my point in sharing all these anecdotes? I’m not sure to be honest. I keep thinking about all these seemingly small moments in our everyday that when we look back on them, turn about to be a big fulcrum in the story of our lives. Points in time where the axis of our lives turns in a dramatic way. Running late, running early. Take the day off or go to work. Left, right.
I guess, my point is, we don’t know where these dramatic
turns will be. We think its going to be the next big promotion or a move to a
new city. And usually, its nothing like that. It is the small things that can
alter the trajectory of our lives.
Turning Points
A chance encounter with a co-worker in the break room who
could turn out to be the love of your life (my brother and his wife).
My dad getting juuuuuust a high enough score to pass the
Armed Service Vocational Aptitude Battery test and join the U.S. Navy. His was
one of only 150 spots reserved for Filipino citizens each year.
One night during my sophomore year, I took a call from a boy
I “sorta kinda” knew in high school. A mutual friend said we should talk to
each other. So we did. That one call turned into calls nearly everyday. He
turned into my boyfriend. And then my husband. That was almost 20 years ago.
Of course, not every chance encounter or small movement
is going to turn into something big. You simply don’t know. But, maybe,
especially right now, we all should hold each other a little closer, a little
tighter. Because everything can change.
Next up in the Rocker Spotlight series is Front Porch Rock Star Vanessa Hickman, where she shares her experience on the porch and things she has learned throughout her career.
Biggest Misconception about Marketing
The biggest misconception about marketing today is that there is one solution to advance brands in their marketing goals.
Advice You Would Give To Someone Struggling With Brand Identity
As a marketing maven and Front Porch Rock Star, one of the biggest lessons I’ve learned is “your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do”- Steve Jobs.
What is Good Marketing?
Above all, good marketing is intentional, consistent and precise.
Dinner With 1 Person Living Or Dead
If I could go to dinner with one person living or dead I would choose Jesus.
Describe Yourself in 3 Words
I describe myself as loyal, inclusive and loving.
Favorite Thing About FPM
My favorite thing about FPM is delivering results for a variety of clients. Above all, I would describe the culture at FPM as collaborative, caring and dedicated. Furthermore, FPM differentiates itself with its sound strategy, excellent execution and tenured team members.
Fun Fact
My fun fact is I graduated with a Bachelor of Science and Bachelor of Arts when I was 20 years old.
Teamwork is essential in so many aspects of our lives today. How many team hats are you wearing right now?
My kids’ closet shelves are scattered with different hats, jerseys and socks, for instance. I love all our different teams, whether its academic, spiritual, work, sport. We even call our family a team.
“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie
Big agency life perk is the opportunity to join brands and marketing teams spanning different sizes, categories and geography. Joining new teams to reach goals is one of our favorite things. We are energized and inspired regularly by the talented, dedicated teams we partner with to achieve defined objectives.
Did you know that our Chief Rocker blares Boys of Fall by Kenny Chesney every day in her car during football season? The lyrics resonate with her for many reasons and because of the quotes by some of the greats at the end. Above all, her favorite quote is from Joe Namath: Life is a team game. It is the big game.
Effective teamwork is simultaneously simple and challenging.
We’ve rounded up nine factors that we link to team success. The folks that live and nurture these factors seem to achieve their targets effectively and consistently.
My family invests a lot of time in sports, we are a football, basketball, soccer and baseball loving crew. Therefore, team sports organically have all these components – how convenient for parenting two preteen boys! Do your teams hit all the notes?
It is every business owner and leader’s goal to build a company that is both valuable and loved. It’s an easy goal to state; but not necessarily easy to realize.
And now here are the 2019 top five most loved brands according to Morning Consult:
Amazon – 4th most valuable
Google – 2nd most valuable
Netflix – 38th most valuable
Facebook – 5th most valuable
The Home Depot – 32nd most valuable
Note the crossover with the most valuable brands and most loved? That is a result of branding. So how do you create a company that is both valuable and loved?
You create an authentic brand.
Branding can mean different things to different people, so let’s clarify this and the value it can bring to your brand. Simply put, your brand is your promise to your customer. It tells them what they can expect from your products and services, and it differentiates your offering from that of your competitors.
Your brand is derived from who you are, who you want to be and who people perceive you to be. How clearly and consistently it’s delivered at every point of contact is vital to how strong the brand can become.A strong brand creates brand equity, which is one of the factors that can increase the financial value of a company.
If your company invests in its brand, you can achieve and enjoy the following benefits, to name a few:
Higher price points and less pricing pressure
Greater market value
Reduced competition
Increased business opportunities (partnerships, licensing deals, acquisitions)
So how do you get there?
We say it all the time, strong brands don’t happen by accident. Investing in your brand requires taking a close look at who you are and what you stand for, and then committing to delivering on that promise at every touch point.
Your brand must be both differentiating and emotionally relevant. Ask yourself, what do you do? How do you do it? What makes you different? These answers are the seed for your brand story, which becomes the litmus test for everything you say and do as an organization.
If an experience has your company associated with it, then it offers a specific and meaningful promise. It’s what your target audience (both customers and prospects) should expect, and it’s the culmination of feelings they have after an experience with you.
If your brand consistently delivers on its promise, then your target audience will come to trust it, and trusted relationships develop into emotional bonds that are hard to break. This loyalty to your brand means greater business success and reduced competitive threat.
The process we use to draw out and solidify your brand and its story is an extremely valuable effort for stakeholders and employees alike. If your brand needs some direction, we can help!
I have been to plenty of conferences before, but I don’t think any a conference has resonated with me quite like this year’s Nonprofit Communicators Conference. Judging from the theme alone, “Communication for Social Good, Impact, Authenticity and Executive Presence”, the conference could have been six hours of well-worn clichés. Instead, I came away with a lot of great insights.
Authenticity Matters
When I hear words like “authenticity,” it sounds like one of those touch-ey feel-ey phrases that make me roll my eyes. Why should we care if a company is being authentic or not?
We live in interesting times. Globally, we are experiencing a lack of trust in institutions, including schools, media, government, and yes, nonprofits. With the share of Americans donating to nonprofits in decline, this lack of trust is disturbing news.
For-Profit companies cannot afford to ignore this reality either. Almost two-thirds of the consumers around the world based their purchasing decisions on their beliefs.
Authenticity is knowing your story and owning it. It is your history and your values. These values must be proven over and over again. A company’s history, story, and values are how they can inspire others.
Here are a few authentic brands. Is your brand an authentic reflection of your company?
Leadership Models are Changing
When I saw that there would be a workshop on executive presence and internal communication, I thought it would be someone telling us to “power pose” our way through work. The workshop turned out to be much more than that.
I used to think of a leader as a hard-charging person who was often the loudest or the most extroverted. Sort of like a bull in a china shop, but more charismatic. More of drill sergeant than a coach.
This “command and control” model of leadership is changing. People spend more than 90,000 hours of their lives at work. Our work and personal lives often blend into each other; with many workers who are expected to be “on” 24/7. I think these people deserve better than a drill sergeant for a boss.
Leaders listen, are constantly learning, they always ask for feedback and they are other-centered.
Leaders also have a “magic sauce” called Executive Presence.
Executive Presence is Crucial
What is executive presence? It’s the qualities of leadership that
Character – Qualities of a leader as a person that are fundamental to who they are and give us reason to trust them. These qualities include integrity, concern for others, and humility.
Substance – Cultivated qualities of mature leadership that inspire commitment, inform action and lead to above-and-beyond effort. These qualities include practical wisdom, composure and vision.
Style – Over, skill-based patterns of communicative leadership that build motivation and that shape and sustain performance. Behaviors like intentionality, inclusiveness and assertiveness fall into this category.
Executive presence is an inside>out process, it starts with inner work. The workshop presenter described executive presence with a flight analogy – executive presence is like “putting on your oxygen mask first.” You must know who you are – your story, your voice, your values – before you can expect to lead others.
You can’t bluff your way through executive presence. True leaders are difficult to come by for a reason. Anyone can bark orders at people. Few people can actually inspire others to act.
I know which type of leader I would like to follow and which type of leader I aspire to be.
The Power of Storytelling
Human beings are wired for stories. Stories are a universal language. They carry weight, often even more so than facts because stories can make us feel something – joy, sadness, anger, etc.
Both organizations and individuals must know their story to make an impact in this world. A few questions to think about when contemplating your own story:
What is the story you are telling the world? Do your organization’s values match your deeds?
Whose story are you telling?
How will you tell your story? Does your story lend itself to video? Social media? A podcast?
Stories matter – they inform our world view and they can inspire others to action. What’s your story?
Corporate Culture Communicates a Lot
Today’s workplace asks a lot of its employees, and employees are looking for more in return. In fact, as many other institutions are losing the public’s trust, people are increasingly placing their trust in their employers. Globally, 75 percent of people trust “my employer” to do what is right, significantly more than NGOs (57 percent), business (56 percent) and media (47 percent).
Culture is a kind of communication; it conveys what your company values. When your corporate culture is aligned with your values, when your company “walks the walk,” your employees are more engaged. An engaged workforce is a productive workforce.
And a word of caution from the conference: “Social media has raised the stakes of internal organizational culture.” You don’t want one of your employees becoming so disengaged from their work that they pull an … emergency slide.
The conference resonated with me for a few different reasons, but they basically boil down to this: I feel like I am at a point in my life where questions about authenticity and leadership are becoming more and more important. How we present ourselves to the world, whether it’s in a professional or personal setting, matters. The stories we tell are important. And whether we are being true to our authentic selves, is paramount.
Now, if you will excuse me, I’ve got some inner work to do.
