This is the time of year when I start thinking about goals and what I want to accomplish next year.  As I look through my goals, I realized a few things I want to remember in 2022:

Maybe You’re Already Reaching Your Goals

When I look at the life “buckets” I want to work on next year, I realized that a few of them, namely learning and socializing more, can be knocked out with my participation in Junior League.  Junior League offers members classes (we call them trainings) in all sorts of topics, everything from healthy eating to stress management to book clubs to special movie screenings. Each member also must volunteer as part of their commitment to Junior League, where I see old friends and meet new people.  It turns out, I have been accomplishing this goal all this time. Maybe you’ve been accomplishing your goals too without realizing it, you’ve just been accomplishing them within the context of what you’re already doing day-to-day.

Productivity Can’t Be Your Only Goal

Productivity is a great economic measure.  It’s not so great for measuring humanity. 

I had an epiphany one day, while bemoaning my lack of productivity.  I remember being so much more productive early on in my career. And then I thought, “Wait a minute.  I am doing work that is completely different from the work I used to do.” My work now is more strategic and graphic design takes time.  And that’s a good thing – it means I am advancing in my development rather than just churning out tactical stuff.

Seasons Change. So Should Your Goals.

Before you start trying to squeeze just one more task into your day, ask yourself, “Have my circumstances changed?  Has my career changed?” I bet you the answer is yes and yes. 

The past two years have been a doozy, for a lot of people.  I’ve had friends who have lost jobs and started new ones, go through heart-breaking loss, or take on more care-taking duties at home.  Considering all of these, its understandable that people would want to cut back in one aspect of their lives to pour more into another part.

Which brings me to…

Be Kind to Yourself

Something Julie reminds us of, especially when things are tough, is that we should give the other person grace.  We should give ourselves grace.  Be a little kinder.  Be the light.

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Perhaps instead of New Year’s resolutions or goals, I should keep these three realizations in mind and make them my themes for the year:

• Sometimes you can reach your goals without inventing a whole new set of actions to reach them.  What goals can you stack together?  How can you accomplish your goals within the context of your everyday? For example, if your goal is to exercise more in the new year and spend time more time with your kids, maybe a family stroll after dinner or a weekend bike ride might get you closer to your goal.

• Don’t do #allthethings.  Do #therightthings. Change up your to-dos in accordance with the seasons of your life.  Sometimes your home life will ask more of you than your work life and vice versa.  Sometimes your volunteer obligations will take over your life for two weeks straight.  Give yourself leeway to accommodate all the aspects of your life when they need to be addressed, not year-round.

• Be kind to yourself.  In the grand scheme of things, we are on this planet for only a moment.  Let’s make it a good one.

How do you describe a mom who is ready to re-enter the workforce and the marketing world after spending the past two years almost exclusively at home with toddler twins? Nervous. Excited. Anxious.

Will my sleep-deprived brain remember what to do? The marketing world is so fast-paced – is my skill set still relevant? How will I juggle all the things? As the self-doubt crept into my brain, I sat down to make a list. What do I need to do to be successful in my next workforce venture?

Ready to e-enter the workforce? Prioritize. Then, prioritize. And prioritize again.

Make a daily to-do list. First, what has to be accomplished today? Second, what can wait until tomorrow if the day doesn’t go as planned?

Set an alarm, and don’t hit snooze.

Whenever possible, wake before the rest of the house. Enjoy an early morning workout, or get a head start on work. Maybe drink a cup of coffee in silence. Then, get yourself mentally prepared for the day ahead.

Always prep the night before.

School lunches, snacks, clothes – the list goes on. Nothing is worse than waking up to realize ALL THE THINGS need to be done. So doing them the night before relieves this particular anxiety.

Learn to say ‘No.’

There are only 24 hours in a day. It’s ok to politely say no, I don’t have the bandwidth for that project or school activity.

Ask for help.

You can’t do it all, and you shouldn’t have to.

Re-enter the workforce by refreshing your marketing skill set.

Learn something new! Take a social media course. Or, follow a new marketing blog. Perhaps do a tutorial or a webinar.

These are just a few of the things that made it onto my growing list. After a few sleepless nights making this list, I then realized it was missing something very important. Probably the MOST IMPORTANT!

**Choose an employer who values my commitment to my family as much as my commitment to my job.**

Because the truth is without this, I can do all of the other things extremely well and still be unsuccessful when I re-enter the workforce. Since this item became super important on my list, another more meaningful list emerged describing this dream-employer.

• Choose an employer who doesn’t care when I clock in and out.
• Stick with an employer who understands life happens. Sick kids happen. Doctor’s appointments, house and car emergencies, and extracurricular activities all happen too.
• Work for an employer who values what I bring to the table, and my encourages my professional development.
• Value an employer who values me as a person. This would be an employer who cares what is happening in my life and wants me to be as successful at home as I am on the job.

At the end of the day, valued and trusted employees are happy. They do great work. And, they tend to stay at their jobs. It doesn’t matter if that work is getting done at 8:00 am or 8:00 pm.

I’m happy to say I have found that employer with Front Porch Marketing.

I’m new to the team, but I can’t express how excited I am about this opportunity to re-enter the workforce.

I want to do great work for myself, my team, and my clients, but Front Porch understands I’m a mom first. And with that, every day comes with lots of unexpected twists and turns. Is it going to be hard? Yes. Will it mean some late nights and early mornings? Sure. But moms tend to just figure things out. Woman-owned companies get things done! So, pour me another cup of coffee because I’m ready!

Meet our new favorite Fellow

Romania Johnson comes to us from Dallas College this semester, and is part of the inaugural cohort of the Goldman Sachs 10,000 Small Businesses Fellows Program. Julie, our Chief Rocker, has been a part of the 10K for awhile now often shares what she learns with us, so she couldn’t wait to be part of this next endeavor of theirs, the 10,000 Small Business Fellows Program. We asked Romania a few questions (like we do) so y’all can be as excited as we are that she’s part of the Front Porch!

What do you think the biggest misconception about marketing today is?

That it’s a commercial with a jingle.

What advice would you give your younger self?

Be patient, everything’s a process.

What is one of the biggest lessons you’ve learned so far in your career path?

Write, write and write. Write things down. They help you learn and remember.

If you could be anywhere in the world right now where would it be?

Somewhere warm and tropical but not Texas hot.

If you could go to dinner with one person living or dead who would it be?

My mother. I have so many questions.

If you could describe Romania Johnson in three words what would they be?

Silly, dependable and tenacious.

What is your favorite thing about college?

Learning! I’m glad I’m older because I now appreciate the value in education.

Tell me about a major milestone in your life?

Going back to school after 40 years.

What is a fun fact about you?

I’m a great grandmother of two.

What’s in store for Romania Johnson on the Porch?

We hope she likes it here! We’ll take a cue from her and set her to writing, writing, writing straight away. Look for a blog post or two from her this fall. Welcome to the Porch, Romania!

It only takes one person to believe in you.

These words truly resonate with me and are greatly exemplified in the connections I’ve made, both professionally and personally. From being an intern to an associate to now a coordinator, this past year and a half has been an introspective journey that I wouldn’t have changed for the world. 

During the peak of COVID last year, I thought that my plan to gain work experience before graduation would result in a dead end. Originally, I had an internship to work for Eatwith, an authentic culinary experience company, in Barcelona. Then that internship was cancelled due to the national travel ban – one that was completely understandable. Since the summer was about to begin, internships were filled and I worried that I would have a huge gap in my resume.  

Then the best thing happened.  

I shared my story about my internship falling through on Facebook and a friend of a friend led me to Julie Porter, CEO of Front Porch Marketing. From day one I felt like I was an equal to an empowering group of women. A team that truly embodies the meaning of fostering growth in one another, professionally and personally. I couldn’t believe my luck!

As an incoming marketing intern, I learned what felt like a million and one things about the marketing field all at once. From jargon to WordPress to branding, the marketing world was my oyster. Before I knew it, the summer was over and I had experience in working not only with one industry but over five – ranging from beauty to education to technology! 

Upon starting my senior year at Baylor University, I was honored when Julie asked me to continue working for the FPM team. As the new Digital Marketing Associate, I started working more autonomously on client’s websites, content creation, and branding documents. The workload was more intensive and my passion for marketing continued to grow with each passing day.

Those days quickly became a blur and before I knew it, I’d graduated from Baylor University with honors in May. As a graduate, the next stop was decidedly to get my MBA and hone my digital marketing skills. Although it seemed simple enough, the advice I received through my network ranged across the board:

The first connection wanted to connect me with Omni Hotel & Resorts in Dallas.

The second connection wanted me to work for American Express in New York.

The third connection wanted me to get my MBA at Baylor University. 

The fourth connection wanted me to get my MBA at an IVY League University.

And the fifth connection wanted me to re-pursue my interest in working internationally. 

What felt like initially one path, quickly turned into multiple forks in the road.  

The Fork I Took

Through reflection, time, and encouragement my future path is now clearer than ever. Although I’m truly sad to be departing from a company that has become like a family to me, my newest venture is now taking me to Omni Hotel & Resorts where I will be the new Digital Media Coordinator. I cannot wait to apply the lessons, skills, and insights that I’ve gained at FPM to the hospitality industry. I couldn’t have asked for better guidance than what I’ve received from the women of FPM. Without a doubt, I know what those who work with FPM in the future will see exactly what I have been privy to this past year and a half, a team of ladies with love in their hearts for not only the company’s mission, but for each other. 

In Conclusion

I love you ladies! Thank you for always encouraging me to find my aspirations in life. I cannot wait to take on the next step in my journey with ya’ll cheering me on. This company and each and every one of ya’ll will always have a special place in my heart.

Working for a Woman-Owned Business is a Career Changer and a Life Changer

To quote Bob Dylan, “The Times They Are a-Changin’.” Specifically, the business industry has been changing and that’s a good thing. We aren’t in the 1950’s anymore. Women are achieving and climbing the corporate ladder like they never have before. However, sexism is still a prevalent problem in America’s workplace and economy. According to Business Insider, women were paid 17.7% less than men in 2019. From pay gaps to glass ceilings, women continue to be withheld from their full potential. We, as men, need to help bridge these gaps and break these ceilings for women worldwide.   

Every man should work for a woman-owned business at some point in their life. It will help you be more comfortable with the growing and changing workplace environment. Sometimes men have a specific mental picture of what it’s like to work for a business in the corporate world, i.e. lots of men in black suits barking orders at each other while submitting to their superiors without question. This is what I thought.

But now, working for Front Porch Marketing, a certified woman-owned business, has proven the opposite. Everyone I’ve worked with has shown me nothing but compassion, patience, and respect. Along with these values, I’ve learned how to become more detail-oriented, collaborative, and inquisitive. In summary, working for a woman-owned business has helped me grow personally as well as professionally.   

Woman-Owned Business: A Better Work Environment 

Front Porch Marketing treats me as an equal and makes me feel valued. One of the key aspects I’ve admired the most about a woman-owned business is the empathy they share. They care about how you’re doing and your well-being not only professionally but personally. As an example – on my first day of school as a junior in college, Front Porch Marketing sent me a box of cookies just to thank me for my work this summer. It put a huge smile on my face and made me proud to work for the firm.  

In regards to patience, I can tell you from personal experience that Front Porch Marketing has been very forgiving with me as I learn the ropes. They are very persistent in pushing me to reach my full potential and make it clear that I can always ask for help whenever I’m struggling. This learning atmosphere is rare to find in a business, especially one owned by men. In my experience, most of the time in a man-owned business they want you to figure things out quick and expect you to handle it yourself. 

Empathy, patience and understanding are not just the right things to do, they pay off. Not only are woman-owned businesses more understanding but they statistically tend to make more than those run by men. According to Sable International, women led companies “generated 10% more in cumulative revenue over a five-year period,” compared to men. Even when facing bias, woman-owned companies are still rising above men.   

Another bonus for me of working for a woman-owned business is the smoothness of the internship process. They gradually increase my work load once they think I’m ready for the next assignment, which is highly encouraging. They set me up to succeed. Additionally, I love having the opportunity to take on projects that make me feel like I’m making an impact. Lucky for me, Front Porch Marketing isn’t afraid to hand those out!  

This is an Experience That I Would Recommend to All Men

Overall, as a young man entering the workforce, where diversity and inclusivity is growing, working for a woman-owned business has helped me grow as an individual. It’s given me perspective on what it takes to be a marketer in today’s industry. For example I am learning multiple marketing strategies and tactics: how to write blogs, how to put together reports, how to conduct project research, and I am designing retail line cards. Working with the amazing staff here at Front Porch Marketing has opened my eyes on how a successful remote business is run and operated. From the emails, the coaching, zoom meetings, and most importantly meeting deadlines – a business works best when the team works together. 

Front Porch Marketing has been very kind in letting me join their team and held no judgement to the fact that I’m a man in a women’s business. It’s humbled me and made me proud to work for a group of strong, talented, independent women.  It’s an experience I’d recommend to all young men.

Broadening your skill set is the key to success. That is what I have learned as an intern and college student so far. Success in your career depends on being skilled in more than one discipline. Graphic Design is something that I hold very dear to my heart, so I started college thinking this would be my path. My father is a graphic designer. Thus I have a personal connection to it and I’ve been practicing it for over four years.

Start With Something You Love and Broaden Your Skill Set for Success From There

Since I was a kid I would always look up to my father’s work as an artist. He graduated from UNT with a degree in Graphic Design and immediately got picked up by a respectable design firm. Throughout my life I would observe his work, how he brainstormed, his rough sketches, and then the final product.

Some of his work includes the live theater company called Kitchen Dog Theater and the Green Light to Greatness logo for The University of North Texas, that you can still see today on busses. He’s even done work for BNSF, the largest freight railroad network in North America! As a kid growing up I really looked up to him and thought he had the coolest job in the world. Being able to permanently leave your mark on the world and potentially change a company’s look sounded amazing. So, I decided at a very early age that I wanted to be a Graphic Designer.

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Learn a New Skill Wherever You Can

I started by taking every art class I could from elementary to high school. When I reached high school, I decided it was time to start learning Graphic Design. I started by taking Graphic Design I, and Graphic Design II. Once I got confident enough in my skills I joined the school newspaper The Sidekick, and worked for them providing writers with illustrations.

During this time, I also did a lot of work with Reese Bonneau, a local artist. I designed his album covers on Spotify and created multiple T-shirts for him to sell on his website. Now he has over 3K monthly listeners on Spotify! Through him I met other local artists and designed even more album covers. I like to help musicians and small companies just starting out. It allows me to get more experience, learn new things and grow.

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You Don’t Know What You Don’t Know

Once I started college at The University of North Texas, I decided to major in Graphic Design like my father. It was a really tough program, but I was growing so much as an artist. But after one semester though, I decided that even though I love graphic design, I wanted to expand my skillset to a more business-oriented role. Being exposed to Marketing and Business caused me to pivot in my aspirations. I decided to switch my major from Graphic Design to Marketing. One of the most important things I learned in college: trying a bit of everything, meeting all kinds of people related to your industry, and taking new classes can help you discover your true path!

Now, my goal is to become a Marketing Manager for a big tech company. Currently, I still doing Graphic Design on the side. In addition to being an intern at Front Porch Marketing, I’m also the Graphic Designer and Social Media Manager for a start up Manga publishing company. Their mission is to provide a platform for up-and-coming manga artists and writers. We’re growing little by little every day and I think we’re off to a great start considering we started in January during a pandemic.

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It’s OK to Change Your Mind and Try Something New

Even though I originally went to UNT to become a Graphic Designer, I have broader marketing and business goals now. I still love and practice it on the side when I can. But my focus is learning more about marketing and getting as much experience as I can with all aspects of marketing before I graduate.

There are so many different disciplines involved in marketing and I’m learning so much working as an intern at Front Porch Marketing. Every time I get an assignment I learn something new and grow in my confidence. Although I’m very focused on learning the digital aspect of marketing, I want to have a broad understanding of all the different branches, especially in the business management of marketing. I would love to learn how to create effective ads, do SEO, and email marketing. So I really look forward to growing with this company, as well as learning more at school this fall!

Marketing meeting must-haves. What are they?

If you’ve ever sat through a meeting and walked out wondering what its purpose was or why you were there, then you know you don’t ever want to be the host of such an event. The must-haves must have been missing. Must-haves are important, and this is especially true in marketing where people expect you to get their creative juices flowing from the start of the meeting. To help you avoid being a bad host, here are eight must-haves for hosting your next marketing meeting – and making it successful.

Meet only when necessary.

If something can be easily covered via e-mail, it should be. 

A prepared – and shared! – agenda is the best start.

An advance agenda helps set the tone of the meeting, lay out the goals, and allows people to budget their time, as well as prepare responses. Be sure to include time for brainstorming!

Begin with the end in mind.

Know what you are trying to accomplish during your meeting. This is not a status conference. The goals need to be clearly defined so that they can be addressed and accomplished.

Keep meetings small.

The smaller the group, the better the collaboration. Amazon’stwo-pizza team rule for productive meetings is well-known and highly successful. The idea is that the group must be small enough that two pizzas can feed all attendees. This keeps ideas from being drowned out by too many voices.

Keep your marketing meeting short.

Be respectful of people’s time. No more than an hour – half an hour is even better.

Keep it simple.

Use pictures. Charts. Demonstrations. Content is king in marketing meetings too so make them compelling and focused, but not overwhelming.

Keep distractions out.

Set a no-computer rule and declare phones emergency-only devices.

Keep it interesting.

You don’t want a boring, tedious marketing meeting.  For instance, kick off the meeting in a fun way to grab their attention.

At a kick-off marketing meeting, for a client in the concrete industry, we needed to explain to the team that their audience didn’t know the difference between cement and concrete. How did we capture their attention? Cake batter. We demonstrated the difference in simple, relatable terms – without using engineer-speak.

Cement was represented as a box of cake batter. Concrete was then explained as the combination of the box of batter plus all other ingredients – resulting in a cake. This simple demonstration of making a cake in the meeting got the team’s attention, engaged their imaginations and helped them understand how their audience thought of them. Plus, CAKE!

Marketing Meeting Must-Haves are a Must

Well-organized marketing meetings can be great for productivity, team building, and brand development. Keep these marketing meeting must-have tips in mind so all you have to worry about is getting those creative juices flowing to rock your next marketing meeting.

Seamless, sharp, and sophisticated. That is the vision that Front Porch Marketing has for you and your brand as we share why you should style your Instagram highlights.

With the right color scheme, design, and icons, you can drive more views and engagement with your Instagram bio at little to no cost.

If you are looking for a push to execute this vision and wow your audience the next time, they see your page, this is the blog for you!

The Vision

When you open up your company’s Instagram page, what is the first thing you see? Most likely, your eyes go to the colorful posts or maybe a bold profile picture with a strong branding icon, but acting as an overlooked middleman is a row of highlight icons. Currently, there may be as little as 0 or as many as 100 on your page – the sky is the limit.

Truly, the only limit that is regarded is that only up to 100 pictures can be posted within a story highlight, but highlights – much like a reel – should be seamless, sharp, and sophisticated and not fragmented, sloppy, and cluttered. Most importantly, they should be an extension of your brand’s story.  

The Highlight

Many take a lot of time and effort to create the perfect “story” to post on Instagram. Whether it includes colorful gifs, a unique poll, engaging videos, or a giveaway you are extending a vision to viewers about your brand and its values. What is disheartening about all that time and effort is that it dwindles in significance alongside the 24-hour frame that stories are set on. Plus it requires the utmost strategic thinking.

Now, with story highlight reels you are able to make the stories on your Instagram stay permanently on your profile for viewers to enjoy at any given moment. By adding this extra step to your Instagram branding strategy, you are able to strategically use a prime location on your bio and create an immediate place of engagement with users.

Step 1: Be Seamless

What is great about engagement is that you can cast the vision for what viewers see and find different ways to resonate with them. For example, aesthetics are incredibly favored amongst millennials and are a growing target market for many companies. Thus, considering aesthetics on all social media platforms allows you to connect with this audience and others like it.

To create a seamless experience for users, use highlights to promote content that can showcase your products or services, express your brand, drive traffic and market your business. If your profile has bold colors, seamlessly transition the same color palette to your story highlights while also extending a nod to your brand as a whole. If your posts have a color scheme, extend it to your highlight to establish immediate brand recognition or go with a splash of color to draw in your audience with a double look. No matter what you choose, think about your brand as a whole and embody that within your highlight story covers – the first picture that viewers see on a highlight reel.

Step 2: Be Sharp

When it comes to your story highlight covers, always use high-definition content and think “succinct” when it comes to titles. There is a 10–11 character count rule of thumb when it comes to highlight covers. The more characters you use, the higher the chance that your highlight title will end up with an ellipsis instead of the word you were trying to promote. Whether you use CTA words like “events,” “promotions,” “sales,” or “giveaways,” be consistent and above all, do not be misleading in any way.

Step 3: Be Sophisticated

Last but not least, when it comes to Instagram story highlights create a look of sophistication. By using sites like Canva, Unsplash, and/or Pinterest, there are 100’s of highlight cover designs that are pre-made and ready to go at a moments notice for you and your company. No matter if you choose icons, HD pictures, graphic designs or a color palette, always keep your brand at the forefront.

In Conclusion

First, to bring your Instagram to the next level, revamp the look of your Instagram’s aesthetics with a seamless, sharp, and sophisticated look. Second, when it comes to highlight covers think about what story you want your viewers to plug into. Third, see your platform through the viewers eyes to see which highlights you want them to engage with first.  In summary, bring the middleman to the forefront.

The Clean Up 

Spring cleaning comes in many forms but have you extended it to your social media? Although this sounds like an odd notion, tidying up your social media ensures that your online platforms are building up daily engagement and generating leads. 

When you don’t pay attention to your social pages, your platforms become dated – something that should always be a priority to avoid. 

By focusing on these five points in your social media, you can make sure to revamp your social presence, renew your look, and refocus your brand strategy.

The Logo

When it comes to spring cleaning, start out with the basics. Your logo! Are your colors dated? Should you go brighter? Bolder? Is your logo still considered modern? These are all questions you should ask yourself to make sure that your company is putting their best foot forward and aligning with today’s day and age. 

The Header 

The header is one of the first things that your viewers will see when they come to Facebook and LinkedIn! When you look at it, ask yourself if the picture is…

1. High quality? 
2. Modern or dated? 
3. Reflecting the season your company is in? 
4. Updated with the awards and certificates your company has gotten throughout the year? 
5. Used across all platforms? 

Once these questions are answered, your social media strategy is that much closer to being polished.

The Bio

The bio for your company may be short and sweet or long and informative but is it as updated as possible? Are there new hashtags you want to include that are easily found? Are there any typos you may have missed the first time you wrote it? 

No matter how fantastic your bio may be, the smallest writing error can cast doubt about your capabilities to be detail-oriented. This is a mistake you never want to have reflected in your platforms.

The Feed

When it comes to your feed you want to make sure that it is an extension of your latest brand strategy. If your brand is bold then extend that message through bold colors, sharp photos, and succinct captions. If your brand is playful then extend your brand through bright colors, whimsical photos, and emojis. 

Now that you know what you want your feed to look like, look at it from a grander scale.

Do the last posts reflect a past brand strategy? Do you want that to be the first thing that viewers note? Or do you have a new brand strategy that you want to promote and want that to be the focal point? 

Whatever the case, you will want the most current brand strategy to be noticeable at first glance. Take the time to see your company from the eyes of your viewers.

The Website

When your customers look for your website, are they able to find it easily? If not, you may need to revamp and renew the list of keywords that is used for your SEO (Search Engine Optimization) on each page.

By using the most up-to-date keywords, you’re able to make sure that your site is found in an easy manner. Decreasing the level of friction for customers to be able to locate your website and find the information they are looking for is important because it can be the difference of gaining or losing a lead. 

You’ll also want to make sure that all the tweaks that you make on your social media platforms are extended to your site. If you made the colors brighter on your logo, extend that color palette to your site. If you modernized your feed, make sure that your photos and messaging on your site reflect that change. For every action there will always be a reaction.

The Conclusion

No matter how big or small your spring cleaning is, always keep your brand at the forefront. Taking the time to be detail-oriented, using these focal points, and putting your brand first is sure to create a springtime glow for you and your company.

The Pinnacle Moment

If you had to think of a pinnacle moment with the C.E.O.S. in your life, what does that look like?

Does it center around an act of kindness that was fueled by previously voicing a need? Providing a spectacular purchasing process because you answered all of the customer’s questions? Or simply, being affirmed by a team leader for a job well done?

Through each of these experiences, the space to have a conversation was created.

The Pinnacle Question

Celeste Headlee, award-winning journalist, professional speaker and best-selling author of We Need To Talk: How To Have Conversations That Matter, is notorious for creating these spaces with people and raises an important question in 2016 that is still relevant today.

 “Is there any 21^st century skill more important than being able to sustain coherent, confident conversation?”

To put it simply, no.

Headlee believes that in order to hone this skill people need to engage in “honesty, brevity, clarity and a healthy amount of listening.”

Yet, sadly, this skill has been greatly inhibited by a highly polarized culture. One that is constantly driven by the need to speak with the intent to be heard instead of speaking with the intent to listen.

This egotistic intent, where the focus is on oneself instead of others, has created an unbalance that Headlee hopes to restore to balance.

“A conversation requires a balance between talking and listening, and somewhere along the way, we lost that balance.”

This unbalanced, polarized culture is fueled by the most trivial of issues from politics to entertainment. Nowadays people are so passionate for or against a side that the idea of compromise has become pointless to them.

“Pew Research did a study of 10,000 American adults, and they found that at this moment, we are more polarized, we are more divided, than we ever have been in history.”

Although this study seems daunting and irrevocable, Headlee’s decades of professional speaking experience allowed her to create a framework that will help renew the balance and bring people back to the roots of speaking with the intent to listen.

Headlee’s 10 ways to have a better conversation:

1: Don’t multitask. Be present.

2: Don’t pontificate. Enter each conversation with the assumption that you have something to learn.

3: Use open-ended questions. Find out the five W’s: Who? What? Where? When? Why?

4: Go with the flow.

5: If you don’t know, say that you don’t know.

6: Don’t equate your experience with the other person’s experience. All experiences are individual.

7: Try not to repeat yourself.

8: Stay out of the weeds. Focus on the root of the story not the trivial points.

9: Listen.

10: Be brief.

Although 10 rules seems like a lot to remember, Headlee states that if a person takes the time to master even one of these rules that they will be skilled enough to create a space to enjoy better conversations with coworkers, friends, and team members.

Conclusion

Whether you use one or more of these rules, Headlee’s TED Talk boils down to this, “Go out, talk to people, listen to people, and, most importantly, be prepared to be amazed.”

I am truly amazed each day by the people in my life and grateful for the conversations that have made me into the person I am today.

My hope for you, is that this framework will help you flourish in your day to day conversations with the C.E.O.S. in your life and encourage growth in your soft skills.

Go out and do great things!

Bio on Headlee

Celeste Headlee, the speaker of this TED Talk, “10 ways to have a better conversation,” has over 20 million total views to date. Celeste’s work and insights are featured on TODAY, Psychology Today, Inc., NPR, Time, Essence, Elle, BuzzFeed, Salon, Parade, and many more. She has presented to over 100 companies, conferences and universities including Apple, Google, United Airlines, Duke University, Chobani and ESPN, and received the 2019 Media Changemaker Award, (celesteheadlee.com).