When does anything ever really go exactly as planned? Since the answer is almost never and so many variables are out of your control, it may be easy to think – why bother planning?

Unfortunately, even with diligent, proactive risk management, a crisis can happen at any time (as I’ve said in a previous blog). So, you need to prepare, anticipate and plan ahead – because it’s not a matter of if a crisis will occur, it’s a matter of when.

Although it may seem counter-intuitive, one of the main components of your crisis management plan should be proactive, positive outreach NOW – before the crisis.

Enter PR. Proactive PR.

Even if you’re not looking to grow your company or you feel like PR is “tooting your own horn,” there are many benefits to proactive PR. Positive media and community exposure will help you tenfold down the road. The strongest crisis communication plans also proactively incorporate these PR components:

• Build the Image of Your Key Leaders – It is a major advantage for your company if people regard and respect your leaders as subject matter experts and good people. This is why it’s important for top management to appear occasionally in business media profiles and stories as well as at “good news events” such as philanthropic donations.

• Examine and Strengthen Key Relationships – with local and national media, government officials and the community that you serve. Strong existing relationships will be beneficial in getting the support you need in a crisis and re-building credibility following.

• Review Your Search and Social Media Status – Put the people and the processes in place to continually and proactively monitor your digital exposure – online news outlets, blogs, Facebook, Twitter, Instagram, YouTube, etc. This is the first place you may learn about the crisis at hand, and it allows you to respond quickly to misinformation and accusations. (Of course, having a robust and positive existing presence on all of these channels is a must for so many reasons (and that’s why we do what we do on the Porch).

“Do something today that your future self will thank you for.”

“If you fail to plan, you are planning to fail.” – Benjamin Franklin

We agree, Mr. Franklin!!!

I am always learning from my kids. While I try to guide them and nudge them in the direction I think is best for them, the truth is, being their Mother teaches me so much more than I could ever teach them.

Just this week, my high school age daughter was talking to my sons about the difficulties of middle school. Although there were tough days, she actually bore it pretty well, and came out of it with some very sage advice for her brothers on how best to navigate it. And I couldn’t help but notice that it sounded a great deal like the branding advice we give here on the Porch:

“Know Yourself” – It’s a broad, sweeping statement as it relates to being a kid, and the same is true of business; but it is the best piece of advice one can give in both instances. I sadly witnessed many kids trying too hard to be something they weren’t to gain acceptance from a particular group or person. Middle school sharks can sniff that behavior out, and savvy consumers can do the same thing! Embrace who you are and run with it. It is so much better than trying to be all things to all people.

“Be Consistent” – I almost got whiplash watching the roller coaster friendship ride, I can’t imagine how hard it was to live it. The one thing my daughter struggled with the most were girls who were friends in some circumstances but not in others. Friends need to know they can trust and count on each other, just as your customers need to know they can trust and count on you. Be consistent in your messaging. Be consistent in your interaction. Be consistent in your delivery.

“Be Original” – This advice may go against the survival instinct of any middle schooler, because fitting in is everything at this age; but I watched my daughter make original choices over and over again, and I think it served her very well. She chose electives and activities that truly interested her – not just those that “everyone else was doing.” As a result, she has a wide cross-section of friends, and she is a much more interesting person for having taken that route. Branding demands that your business also be original. You must stand out from your competitors. Make bold, original choices. You will be remembered for them.

“Have Depth” – This last one isn’t my daughter’s advice, it’s mine. My daughter has tremendous depth of character, and I admire it immensely. So do her friends. Your business must have the same layers of meaning and purpose to create a sense of emotion around your brand.

Know Yourself. Be Consistent. Be Original. Have Depth. Important branding choices for your business. Important choices for living your life.

Rock on, friends!

Your brand is one of the most important parts of developing or reinvigorating your company. The process of branding examines the emotions you want your customer to feel about your company and its services.

Branding means different things to different people. When working with Clients, we on the Porch serve it up this way:

Simply put, your brand is your promise to your customer.

One of the steps in our branding elaborative is defining brand affiliation. This is done after the vision, personality and positioning are established, because all these factor into the affiliation.

Brand affiliation is best described as what “club” customers are joining when they choose your company. Humans are compelled to affiliate with people like themselves, people they admire or people they aspire to be like. Brand affiliation is what you want other people to think of your company when they learn they are aligned with you.

Once your affiliation is established, you can position yourself in environments that share your affiliation. Say what?

Depending on your company, that might be more complicated than it seems. Here’s an example from our very own Porch:

We want to work with forward-thinking, passionate business leaders and entrepreneurs. We want everyone to have a knock-your-socks off, head turning, register-ringing marketing strategy!

So how do we do that, and maximize our affiliation?

1. We live, breathe and sing marketing strategy and insight with anyone that will join us on the Porch.
2. We provide marketing implementation.
3. We align ourselves with groups and organizations like Vistage, WBENC, NEW, Community Partners and liked-minded business owners.
4. We conduct workshops like our Chief Rocker’s November 4, “Business in a Box” workshop at the Arlington Inspired Women Luncheon.

Your brand is derived from who you are, who you want to be and who people perceive you to be. Define it and Rock It. Every Day. All Day.

Stinky Pepper Boy.

Not a very nice name to be called in third grade.

On the first day of school my oldest came home and said he was done with peppers. No big deal … until I found out why.  He was being teased about his lunch. Why would kids pick on another kid about his food? Well first and foremost they are kids, but secondly, like all consumers big or small, we fear and sometimes even mock the unknown.

After a couple of days, I proposed the sweet pepper ‘marketing 101 campaign’ to my son, and he was all in! “Mom, once they try them, they will love them!” Game on!

Our Marketing 101 Campaign consisted of Four Proven Marketing Tactics:
1. Awareness
2. Engagement
3. CTA – Call to Action
4. Trial

Awareness: A platter of peppers was brought to the lunch room and a short introduction that included the health benefits, what they tasted like, the different colors/options was given. All the benefits can be found here. The kids had the knowledge (awareness) that peppers promoted healthy skin, hair, vision and immune system.

Engagement: The kids were interested … some had tried the peppers, some never had because they thought the peppers were spicy, but when they heard the name ‘sweet mini peppers’ they were engaged. Everybody likes something sweet.

CTA: This year our school started composting. Four days into the year some had not visited the compost bin, which was a coveted trip AND the CTA! The stem was compost worthy and earned a trip for all that tried.

Trial: The lure of the compost trip gave us what we needed. They. All. Tried. A. Pepper. Trial was the key to winning them over.

Of course, not all the little consumers were converted – there were a handful of pepper holdouts. But many really liked them, resulting in requests for seconds!  To my son’s joy they started chanting … Pep-pers … Pep-pers … Pep-pers. 

Everyone sells, in one way or another. As parents, we sell our children on our belief systems, values, and desired behavior. As business owners, we sell our products and services. Following a few proven marketing tactics can convert even the most discriminating customer.

And what of our Stinky Pepper Boy? After our successful venture, as I was walking out the door, my son ran across room, threw his arms around me and whispered “thank you.” And he has been packing peppers for lunch ever since.

Over the last week, I sat down to write this blog at my desk, Starbucks, the library and various other locations, opened my computer and a fresh new Word document … only to hit a blank wall. A very blank wall. I could blame my lack of motivation and inspiration on my lack of sleep due to my toddler’s current sleep regression, or the added stresses now that summer is over, or my ever growing to-do list that just seems to keep getting longer, or a number of life’s other distractors. BUT, in all reality, it’s always something, isn’t it?

And I know I’m not the only one. 

With my deadline looming, I realized that my motivation wasn’t going to just come to me… I had to find it. And ironically, my lack of inspiration turned into my inspiration! Here are some of the ways I overcome creative blocks and tackle tasks that sometimes seem impossible to get done:

1. Focus – Set aside time, sit down and FOCUS. Turn your phone off (or if you need to be reached in case of emergency, turn it on vibrate and turn it upside down), turn off your email and step away from social media and the internet black hole! Hold yourself accountable for that one hour – or however long you need to get started – make the necessary progress, and finish the project.

2. Make the Extra Time – It’s not ideal to work outside of your regular work hours, and it’s important to unplug for personal and family time. But sometimes, you just have to invest the extra time to meet your deadline. Whether it’s waking up early, eating lunch at your desk, or sitting back down at your computer in the evening after you’ve had dinner and a chance to unwind. Personally, that’s one of my favorite times because my creative juices really flow with a glass of wine!

3. Change Your Environment – Working at Starbucks provides energy that can be contagious, but at times it can be too loud for me to concentrate. The library is a great place to go to find a nook and hunker down, but it can also be too quiet. Depending on your project, find a place that will fuel your inspiration.

4. Step Away – Even with a deadline looming, it’s important to step away (but NOT during your set aside time mentioned in #1). If you’re like me, sometimes you return to find that your work is even better that you thought! And, other times, you return to find it’s terrible. Either way, you’ll be in a better place.

5. Just Do It! – Procrastination is not a good habit, and I don’t recommend it. But, at times, it’s necessary and even beneficial. There’s something to the saying “Nothing makes a person more productive than waiting until the last minute.” If the last minute is all you have, just make it count!

There! I did it! Motivation found. Now, what’s next on my list?

We’ve all heard the famous saying that originated centuries ago, was spoken by Abraham Lincoln and has been shared many times over the years. Mark Twain added his humor to it with, “Actions speak louder than words but not nearly as often.”

If he were alive today, I wonder what interesting quotes he would share about our current behavior with constant texting, emailing and connecting through numerous social media channels. Certainly, he would be blogging, tweeting, have millions of followers and be sharing great stories. Maybe after a tragedy, he would say something like this –

“Today we need our actions to speak louder than our likes.”

Social media is full of followers, sharing, tweeting and lots of likes. As huge fans, our rockin’ team on the porch loves all of the likes received and we love likin’ even more! It’s a form of connection and an easy way to acknowledge something shared. It’s our world and yes, we LIKE it! We are certainly fortunate to be more connected than ever before. But will our actions keep up?

My home state of Louisiana is going through a crisis after terrible flooding. Victims have shared their stories and asked for help through social media. Posts are liked, shared and full of comments from caring people expressing thoughts, prayers and sympathy. This is a beautiful part of the social media experience, and when it leads to donations, volunteering and help beyond the emojis and words typed within the pages, it makes a real difference for those who need it desperately.

Actions speak louder than likes.

Friends, we still need the likes.

We need the connection, sharing of information and the ability to show we like, love and care. But sometimes, we also need to take action.

Here’s a challenge for you. Ask your kids to research and find a story online they have not heard before about someone less fortunate. Then find out what they want to do to help and decide how to take action. Wouldn’t it be great to see what they discover, learn where their empathy lies and teach them the importance of taking actions beyond the emojis, texts and online chats?

On the porch, we intend to keep on following, sharing, tweeting and liking, a lot! Then we’ll get off our rockers, grab the kids and make sure our actions speak louder. That’s just how we like it.

I love my kids. They are the coolest, funniest, most interesting people I know. And I love all the extra time with them that the summer provides.

But this summer almost killed me.

Striking the perfect balance of down time (important for kids), time with friends, physical activity, intellectual stimulation, and family time for them is hard enough … trying to juggle it all while working myself and trying to maintain our household and my own sanity was extremely difficult. Working Moms, you know what I’m talking about.

My kids went back to school last week. And although I’m sad that the summer is over, as I reflect on the past three months, I have to give a shout out to these five things that allowed me to keep my sanity in check:

1. Other Moms. There is no doubt, Moms need other Moms. I can’t count the number of times I needed logistical help, a place for a child to hang out for a few hours, or someone to have a laugh and a drink with. I’d be lost without my group of Moms.
2. Summer Camp. Whether it was the month-long camp that my daughter attended (and loved every minute of), or the shorter weekly camps that my sons popped in and out of, we all needed the activity that they provided.
3. Amazon Prime (and Prime Now). Knee deep in laundry and ran out of detergent? Need required summer reading books? Don’t want to brave the lines at Staples for school supplies? Enter Amazon Prime and Prime Now, where everything is delivered right to your door in a matter of hours. Heaven.
4. Me Time. Tennis. House of Cards. Bubble baths. Me time. I didn’t get much of it, but when I did, it recharged my batteries and gave me some much needed escapism.
5. Gratitude. Yes, I felt like I was burning the candle at both ends for three months. But focusing on all that I have to be thankful for helped me keep things in perspective.

I’m lucky. Here on the Porch, we are all in the same boat and our Chief Rocker has built her business into something special that lets us all have our cake and eat it too. I am thankful for that.

So long, summer. Until we meet again.

As my senior year in high school approaches, the big question that virtually everyone continually asks me about my future can no longer be deferred. It’s time to face that big question – where do I want to go to college?

In trying to answer it, this summer I have focused on two things:

* What major/career do I want to pursue?

* Where is the best place to spend my college years?

I spent countless hours researching colleges and began taking college tour road trips while keeping up with my internship and summer jobs. Our mailbox is full of clever brochures, and every night the phone is ringing with some admissions telemarketer asking to speak to Sarah Krueger.

Interning at Front Porch Marketing has given me an interesting perspective – I am noticing how colleges are marketing to ME. By learning about marketing first-hand here on the Porch, I recognize why many college tours and visits seem so similar. There seems to be a shared formula for colleges trying to sell their school to potential freshman.

I find myself getting a little weary with the tours because they are all so similar:

• SAME questions posed to students on the tour
• SAME highlights and stories of surprisingly similar campus traditions, and
• SAME rehearsed answers from tour guides.

Speaking on behalf of my generation, we are a difficult bunch to market to because we have high expectations and we are looking for new and unique. We also can see through the bold, big and bright letters and slick pictures.

If I were giving these colleges presentation marketing advice, I think it would sound very similar to what we would tell our client partners:

Don’t Sound Rehearsed. Now, I’m not saying that you should wing your entire presentation, but don’t fall victim to make it sound exactly the same every time you give it. Mix it up. Hearing and presenting the same sales pitch not only bores your audience, but it bores you too, and it shows.

Make It More Personal. I want to hear more personal perspective from these college representatives. Find a way to personally connect with your audience. Find a happy medium between striking an emotional chord and being informative.

Don’t Oversell Yourself. If you’re trying too hard, it’s apparent. Don’t. Your product should be doing the talking. Focus on the key points of your product/presentation, and then let your audience explore the details.

Don’t Talk Down to Your Audience. Treat your audience with respect. Nobody wants to be spoon-fed information.

No matter what college I choose, I know that my time at Front Porch Marketing will serve me well in the next phase of my life. Rock on!

Sarah Krueger is a rising senior at Ursuline Academy. As our summer intern, she blogged, grew social media networks, assisted with research and worked on marketing projects.

Travel, whether it be across the state border, or across the ocean, has more benefits than many people realize. By broadening your perspective by taking in other cultures, you will have more success in both your work and personal life.

Here are some advantages you gain by stepping out of your comfort zone and taking that trip you’ve always wanted to take:

It changes the way you see the world.

We’ve all heard that traveling into a culture different from your own opens your eyes to the outside world. As cliché as this sounds, it is 100 percent true. You can read about different cultures and people as much as you want, but nothing will give you the same knowledge and experience as actually immersing yourself into that culture.

It helps you empathize with others. 

As we all know, it can be difficult to step into someone else’s shoes when we have little to no information about how they live, how they think or what they believe. No matter where your travels may take you, you will always come in contact with someone who is different from you, and learn a little about who they are and where they come from. This skill is especially important in the business world. Knowing who you are communicating with and understanding their outlook on different issues can be the thin line between success and failure in any business deal.

It gives you a unique kind of confidence.

The confidence one gains when immersing themselves in someplace new and unknown can only be created through traveling. It’s too easy to get overly comfortable in one’s own life, and forget that there are unique and exciting experiences to be had. Working through problems, overcoming language barriers, other issues that arise when traveling, builds a special kind of confidence in a person that helps carry them through their daily lives.

It teaches you how to fit your entire closet into one suitcase.

On a lighter note … this is a challenge that I have personally faced, and am sure others have as well. If you’re going to travel for two weeks, it only makes sense to pack 14 outfits, right? Wrong. A skill that has taken me a long time to master, and one I am most proud of, is my ability to assess an itinerary and pack strategically.

Have I convinced you yet to take that trip you’ve always wanted to take? Do it! You will be glad you did.

Marshall Feltus is the jr. roquera at Front Porch Marketing. You can follow her on Twitter at @marshallfeltus. She can be reached by email at marshall@itsfrontporch.com.