Is your brand looking dated or tired? Is it still representing your business the way it needs to? One of our new clients came to us for a social strategy and execution. That is what they thought they needed. But, upon initial discovery, we altogether realized that would be shooting money into the wind. What they needed was really a brand refresh.

How Do You Know When You Need a Brand Refresh?

Examine your brand! This is what we did as a team with this new client. First, we did a deep dive discovery process that included several steps:

• A brand audit laid out all the brand’s existing materials like their website, collateral and social, to see if their branding is still relevant and representative of their current business.
• Internal and external stakeholder interviews uncovered brand insights and allowed everyone to see the business through other’s eyes
• A competitive analysis was conducted of the industry that the brand operates in, and who their competitors are.

The Conclusion? The Brand Needed a Refresh.

There are specific and necessary steps to take in a brand refresh to be thorough. We like to follow this tried-and-true plan when we undertake a company’s very important branding!

1. Project timeline – Stick to it and hold each other accountable. This will keep moving things forward with all eyes on the prize.
2. Brand pillars – Define your vision plus three other very important things. Want to know what those things are? We are happy to share them with you! And our process as well. Just call us!
3. Solicit feedback beyond the leadership team – The more internal buy-in throughout the entire process the more successful an initiative and brand your company will become. Your greatest ambassadors are your employees, so make them part of your branding process.
4. Testing of concepts – Your refreshed brand should connect with both internal and external audiences. So testing the concepts is important to find the clear choice.
5. Roll out plan – A disciplined execution of the branding roll-out plan will make your new brand refresh a success. Whether it’s a new logo, tagline, website, collateral or PR, timing is everything and having a plan is key to making the big splash you want to make.

We look forward to sharing the results of three brand refreshes we are currently working on. Coming to you this fall, y’all.

Marketing items to high schoolers is very different than other age groups. High school means freedom. This includes the ability to get a job, drive, and buy things without asking parents.

Social Media

As the first generation born into technology, Gen Z has grown up with the internet. For high school students in particular, social media surrounds our daily lives, making it easy to access new products and reviews faster. When targeting a high school audience, the first thing you will want to do is create a social media presence, especially on Instagram and Tik Tok.

Marketing to High Schoolers with Trends

For products such as clothing or make up, it is important to follow trends. Stay up to date on the latest styles and aesthetics. In typical high school manner, everyone wants to fit in, this means providing products similar to the current high school style. In regard to social media, creating content that follows popular trends will increase the chances of your product being seen. For Tik Tok, use popular sounds with a unique idea, making the Tik Tok more likely to get on the for you page.

Accessibility and Inclusivity

High schoolers are cheap! Most income comes from a minimum wage job or allowance from parents. The price of a product can immediately deter consumers, especially if is not a well-known name brand. Make sure the price is reasonable for the product. It is also important to make products inclusive to all ethnicities, body types, and genders. Exclusion can create bad reviews and overall dislike for a company.

Visuals

Once the consumer has clicked on the website, visual organization is a key part of reliability and user attention span. As someone who frequently purchases products from Instagram or Tik Tok, the first thing I notice is the website’s aesthetic. If a website looks low quality, chances are the product is also low quality. By using attention grabbing visuals and colors, while also maintaining the clean look, users will trust the product more.  Secondly, in a world of 15 second Tik Toks, the average attention span is much shorter. When websites are difficult to navigate, most users will simply give up. By making products easy to find through a search bar or navigation tabs, people are more likely to stay on the site.

When Marketing to High Schoolers, Think Like One

Overall, when marketing to a younger audience, it is important to think like a high schooler. What you may like or dislike, could be completely different because high school is its own world. One of my biggest pet peeves is when I see a product that would be amazing if one little thing was changed, such as a childish image or an older print. Step outside of your world and think like you are 17 again!

Marketing leaders, what are you doing to nurture relationships with your customers?

Consistency and connection nurture relationships. Sure, loyalty and points programs are tactics that bring brands and customers closer together.

But genuine allegiance is an outcome.

A recent conversation with a marketing leader provided inspiration. This marketing leader has had some challenges. But realized the value of marketing.

The company had cut the marketing budget. All the momentum that person built was put to a halt. And then the company brought in a consultant. First, he asked her what was happening on the marketing front. To which she replied, “Nothing.’ And, obviously he was shocked.

How to foster genuine relationships.

Business leaders do these four things:

1. Conviction – Know the brand. Marketing leaders walk the talk. And they demonstrate it every touchpoint. Then, clients and their customers can see it and feel it.
2. Consistency – Do you have a message map for your client? Share the value proposition of the brands you work on, on every platform, consistently.
3. Communication – Know your audience. Then recognize: how do they want to communicate? It isn’t about you. It is about what works for them. Marketing leaders will recognize this and pivot messaging to solve clients’ problems in a way that is meaningful and relevant to the client.
4. Connection – If there is consistency communicating the message, then the connection will happen. But as a marketing leader, how do you deepen the ties with your client and their customers?
   • Weekly meetings with clients
   • Weekly catch-up calls on both status of projects, and how pain points with consumers are being addressed
   • Notes on special days to recognize achievements
   • Boundaries set on both sides, so that both marketing and client are set up to succeed

Marketing leadership: Take inspiration. Deepen connections. Accelerate growth.

We love to partner with smart leaders who value marketing. And, if we can help, let’s talk about mutual partnership to grow top line sales.

How to communicate corporate social responsibility for your brand

Corporate social responsibility (CSR) is a business’ commitment to philanthropic endeavors and environmentally friendly practices. It is essential for businesses in 2022. Why? Sure, today’s successful businesses are “responsible” organizations committed to profits. But in today’s world they are also responsible for other higher callings. Their consumers now demand it.

Gen Z is all in with brands who demonstrate corporate social responsibility. First, younger generations thirst for buying these products. Next, they want to work for these companies. So CSR gives businesses an opportunity to engage with not only their consumers and their employees, but with the communities in which they live and work in a meaningful way.

Yes, deeper client and customer connections will follow.

CSR efforts benefit the economy, society and environment. They demonstrate how the organization uses its resources in broadly beneficial and ethical ways. Showing that your company or brand is a responsible partner, employer and neighbor will be key to business success going forward.

How does a brand communicate CSR activities?

Talk about your company’s corporate social responsibility with a CSR report. A CSR report highlights your organization’s achievements. It builds social responsibility into your brand’s identity. This report makes the organization accountable to its stakeholders. And it shows progress year over year. Then highlight how your company has saved energy or fuel, renewed land, or reduced their carbon footprint. Finally, showcase better employees work environments with safety initiatives. Also implement DE & I programs that promote equity in hiring and promoting employees.

Your CSR report’s content can then be repurposed all year long as social media assets. Highlight individual specific goals your company has met with this effort. Statistics and data can be turned into compelling visuals and narratives that speak to your customers, your client partners, your employees and your community. Communicate your social responsibility efforts in these ways:

• Email Marketing – create an eblast once a month or quarterly to key stakeholders
• Social Media – create content and consistently communicate, once a week or month
• Internal Communication – utilize existing intranet or internal emails to communicate CSR activities

What size business needs to show Corporate Social Responsibility?

A CSR report may be easier for larger businesses to execute. But, small to midsize businesses can do it too. These businesses are exercising the same values albeit in smaller, yet still remarkable ways. And that is worth talking about. CSR activities can separate your business from the competition in a truly meaningful way. So consider incorporating this important effort into your business.

Inquiring minds want to know!

TikTok is in the top six social media networks for 2022. Does that mean that your brand should have a presence? Maybe. Maybe not. To find out if your brand should be on TikTok, take a deep look at the components of your brand: your mission, your audience, your goals, your assets before you just jump right in. Having a plan for any endeavor translates into better success. This includes your brand being on TikTok – no matter how shiny it seems to you this moment.

The social media landscape is continuously evolving.

Social media can be scary to some people and some brands, but exciting for others. And, being aware of new channels and finding the next one for your brand is what a smart marketing leader does. Examine your brand before deciding.

Let us help you answer the TikTok question by asking a few questions.

Brands on TikTok?

1. Who is your target audience?
2. What are your marketing goals?
3. What are your marketing strategies?
4. How much potential does TikTok have for lead generation or driving potential website traffic among your target?
5. Do you have additional resources to support another social media network consistently?
6. Do your internal personnel have the bandwidth or do you have the budget to add incremental dollars to your agency partner’s fees to manage it for you?

There’s not a one-size-fits-all solution to your brand on TikTok.

There are many brands who choose to be on TikTok because it is advantageous for them to do so in some way. But there are also many brands for whom TikTok is not a good marketing channel fit, and their needs are better met by other social media channels more appropriate to their audience, their product, and their goals.

Don’t get shiny object syndrome. Focus on the big picture that fuels the growth of your brand. If TikTok will be a part of that, it will be. You’ll make it happen, but maybe not this year. And that’s ok. It’s a marathon, not a sprint. Plan for your future success first, on this and every possible marketing channel, and you can make the most of the social media channels that are right for you.

Experience trends have changed for clients and customers. Its no longer just about owning your product or using your service – its about your customer’s experience with your brand. Over the last 21 months, our clients evolved themselves into digital and data enterprises. Now, all experiences for our clients and their customers involve technology to some extent. First, they use data to determine next steps in marketing and business. Then, digital insights can drive customer experiences for the better.

Re-evaluate what’s important – your consumer is doing it too.

2022 is not the year to chase all the shiny new things and add unneeded technology. It’s the year to re-evaluate what is important, and do JUST THAT. Digital is not just optional now, its what’s required for business. There is an endless sea of new digital tools, platforms and apps to use for your marketing strategy. But as clients and customers rethink business models and customer journeys, know that 50% of global consumers are re-evaluating what is important to them. They’re doing a little streamlining and optimizing in their own lives, as well as kicking what’s not working to the curb. Be the brand they keep.

Fewer tools; deeper connections.

Focusing on customers can help companies choose fewer, more precise tools that will help them garner deeper knowledge, and create a deeper connection. Getting rid of the digital tools that are not fully focused on getting to valuable customer insight will free up brand’s brain space to focus on what works. Keep an agile mindset as you continue to evaluate and streamline your marketing. This customer experience trend has brands enhancing existing tools that work based on data and analytics. They glean insights to increase customer and prospective customer engagement, loyalty and share of wallet.

Service companies like Super Inspector mine their customer reviews in real time. When the company receives the occasional 3-star rating (instead of a 5-star), the head of customer service immediately calls the customer to ask how they can right the wrong and improve in the future. Using data to improve customer experience is a very valuable practice to them. This simple process helps them form a deeper connection with their customers, inspiring repeat business. 2022 is an experience economy. It’s not just about a product or a service. Think about adding classes, educational videos, white papers to explain complex concepts. Help your customer experience your product or service and incorporate it into their lives.

Lessen the noise; increase focus.

Companies are using data and analytics to cut through all the clutter and noise and really speak to the consumer about what is important to THEM. When companies align their mission with their customers’ mission, relationships are built. Do your customers want meaning? Do they want convenience, speed, knowledge or maybe recognition? Use data to discover what it is that drives them to – or away from – your brand.

For example, our client Diamond Brand Gear is going deeper on its sustainability pillar this year, after reviewing their data. Their customers care deeply about sustainability. In fact, 91% of consumers expect companies to be socially and environmentally responsible. They’re weaving messaging and examples of their sustainability practices into their digital strategies, on social, email and website. One of their goals is committing to becoming a zero-waste factory by the end of 2022. So they’re conveying this messaging and tangible examples of their sustainability practices into their digital strategies. All to connect with their consumer, and show that they care about the same things.

Make digital and data work for you.

2022 isn’t the year to slow down when it comes to digital and data. It’s time to examine some of these customer experience trends, streamline and optimize what’s working for your brand, and get rid of the unnecessary. From using chat bots on SMS to help your company with customer service. From adding the most effective social channel, to building a monthly email newsletter. Adding a blog to adding a layer of transparency to your website regarding the way your company does business. Digital tools and analytic data from your customers can help you be a better company to them. Apply this valuable knowledge to client and customer experiences across the board in your company, and build a deeper connection with your customers this year.

Connections are everything. I take a moment each Thanksgiving to relay how grateful I am for those in my life. This year is no different in that regard. I am beyond thankful for my family, friends, colleagues, and clients. This year, I am also incredibly grateful for the connections and opportunities the Porch has created.

This business has always depended on connections. Regular readers of our blog know we preach the importance of authentic connections. Yet, like many others, I treated the multitude of opportunities to connect as a dependable part of daily life. It was something that just occurred naturally. Then, 2020 hit.

Connections became a carefully orchestrated medley of virtual meetings. We interacted online, on the phone, or via email. But, without the constant ability to see smiles. Opportunities for real connection had to be well-crafted and thought out.

Connections to New Opportunities

With new challenges come new opportunities, however. For that, I am also grateful. I have not previously put pen to paper and included being a certified Women’s Business Enterprise (WBE) and Historically Underutilized Business (HUB), through the Women’s Business Enterprise National Council, on my gratitude list.

So it is here to stay now! We have had these certifications for seven years. And I have always held this certification near and dear.

In preparation for Q1 2022 sales, I have been cranking on RFPs for significant business that I could not bid on without these certifications. Opportunities through connections that I made over the past several years through these certifications now have a very tangible benefit for the future of the Porch.

First, I am honored by the business opportunities these certifications have bestowed upon us, and the myriad of connections I’ve made through holding them. And second, I am thrilled to be a part of helping others construct and market their own brands.

This Thanksgiving, all of us on the Porch hope you and yours cherish the opportunities to connect. Connect with your loved ones, your business associates and your friends. We encourage you to look at the connections you’ve made to see what opportunities are out there – both to connect and to grow. We’re grateful to connect to you! Rock on this Thanksgiving!

The Bigger Picture

Picture this. You have the perfect idea for an event, and you feel that it represents your brand’s vision to a T. Yet, there are so many steps to get from A to Z that you start feeling overwhelmed and as the date of the event looms nearer, you realize how many things you wish you had planned for. If you have ever felt this kind of stress before or are currently experiencing it, this is the blog for you.

When it comes to event marketing, there are multiple moving pieces. At times there are so many pieces that it may seem like there are too many starting points. To help set a starting point for you, let’s focus on the big picture and then hone into the minute details that will lead your brand’s vision to the picture-perfect moment.

The First Focus: Scheduling

Imagine event marketing to be like a photographer setting up the most picturesque scene. To capture the moment perfectly, at times working backwards is best. In this case, thinking about what you want the vision to look like as a whole then mapping out how to get to that end goal. Although this may seem unorthodox, this process will lead you to a track record of success while also allowing you to tweak the planning breakdown to fit your needs.

At Front Porch Marketing, we start with writing everything down, especially anything that is time-sensitive i.e. inviting VIPs, scheduling speakers, printing deadlines, and booking sponsors. This timeline allows you to envision a clear reality and identify immediate “strikethroughs” or ideas that should be nixed.

Next, identify your audience, define your message, and determine the experience you want to provide. Having a clear vision is important, because all of the smaller event details and decisions will flow from it.

The Second Focus: Seamlessness

Once you have the deadlines and your audience in mind, choose a venue, food, music, entertainment, format, and feel that aligns best with your vision. Stay true to the experience you want to provide, and these decisions will flow easily.

When it comes to your deadlines, also keep geography in mind. Although it may seem natural to book an event near your location, for your professional partners, sponsors, or guests this location may be new terrain. As such, ensure the professional partners and sponsors you choose to assist you are on board with your vision. Your caterer, photographer, videographer, etc. should also be well versed in what your plans and expectations are for the event.

The Final Focus: Structure

Now that your event is on the horizon, it is time to hammer out the final details. Here are some of my final tips on how to create that picture-perfect moment for your future events.

1. Create an overall schedule for the day and share with all of your professional partners and staff.
2. Double-check with your staff on their roles and make sure that all loose ends are tied.
   • Examples of closing loose ties:
     • Posting check-in times to all communication platforms.
     • Pre-inspecting uniforms.
     • Finalizing catering details with the company of your choosing and making sure no cross-contamination occurred.
     • Securing all entrances and marking them accordingly.
     • Making sure that the exits are not blocked by staff or their respected station.
     • Posting last minute schedule changes to all social media platforms.
3. Notify staff and members who should be called in case of an emergency or in the event that something needs to be addressed.
4. Do an event run through the night before to make sure that all equipment is running smoothly. Also do another run through at least two hours prior to the event.
5. Check that social media has been posted and is shareable throughout the event. (A quick way for guests to get plugged in is to post QR codes throughout the location or on deliverables.)
6. Center the company’s brand at the forefront of the event from color schemes to logos to swag.
7.  Brand the sponsored content and products by making sure that they are explicitly seen.
8. Label Wi-Fi passwords and make them visible.
9. Double-check that all mandated COVID protocols are being followed. Have disposable masks and sanitation stations readily available to increase accessibility and comfort.
10. Promise a good time (and deliver)!

In Conclusion

We love planning, executing, and marketing events for our clients! Most recently, it has been our privilege to partner with Faith Family Academy to create a socially distanced graduation ceremony that is expandable for future success. We look forward to executing more events in the future and are proud of the recent 2021 graduates.

I hope that these tips are helpful and got your creative juices flowing! If you need help planning an event come see us on the Porch!

Chances are you have seen a post or two about what days and what times are the best for posting on social media. And in fact, they are all probably right, and probably wrong. You see, the best time and place for YOUR social media is totally dependent upon your followers.

Short Cuts to an Optimal Social Media Time and Place Posting Schedule

What people want is a quick fix to their social media. A set-it-and-forget it system that they can follow that requires the least amount of work. But social media is not a broadcast channel like television, radio, or a print ad. Social media is supposed to be SOCIAL. Your social media channels are the place where you can actually have one-on-one conversations with people who love your brand already. How do you know they love you already? They’ve chosen to follow you, haven’t they? So talk with them when they are sitting there ready to have that conversation.

Sure, there are general guidelines for posting on social media channels, many of which have to do with putting yourself in someone else’s shoes for a moment. When are people most likely scrolling thru Instagram? What are people doing on their lunch break besides eating? (hint: scrolling thru Instagram) What’s the last thing that people do before they go to sleep at night, while they’re laying in bed? (another hint: scrolling thru Instagram) You get the picture. So how do you determine what social media channels and times are the best for your brand? When can you maximize a conversation with your followers going forward? The short answer is “the past”.

The Right Channel for Your Social Media

Each social media platform has a specific and different purpose. By offering a little bit different perspective and content on each channel of social media (instead of using the channels to broadcast like a tv or radio station) a company can show their many sides and offer a more nuanced look at their company, much like you would develop a friendship with a real person and grow to appreciate the many facets of their personality. So after you’ve given your social media channels a spring cleaning, start looking at your analytics.

Social Media Analytics

Every platform you post on for your brand has some form of analytics. You can see a surprising amount of information about your followers in the insights part of your dashboard, whatever the platform. One of the most valuable pieces of information in there is when your followers are on the platform. Start there. Your followers might be the breakfast crowd, in which case 6:15 – 8:30am is a good time for you. Maybe your followers are night owls in which case, program your posts (or manually post them) after 9:00pm.

With 63% of American users checking Instagram at least once a day, and 74% of American users checking Facebook once a day – according to Hootsuite – , you’re sure to find at least one and probably more than one heavy use time in your follower insights.

Scheduling platforms like Hootsuite, Buffer and Planoly make it even easier – they look at the analytics of your followers and tell you the best times to post without the research. Taking advantage of these low-cost automation platforms can save you valuable time, so you can concentrate your efforts on content creation.

Past Performance

Look at your social media feed on any channel as an indicator of what to post in the future. Which posts did well? What type of content got the most likes or comments? Do more of that. Look to your past performance to guide your future endeavors.

What are your competitors doing?

Competitive research is not just for branding and creative. Take a look at what your competitors are posting – what, when and where – when you’re setting up your optimal schedule. Look for patterns in not just your own feed, but in the similar feeds of your competitors and do more of what they are doing the best.

Post, Rinse, Repeat

Testing your content in different forms and at different times will also provide key insights when scheduling the best times and places for your social media as part of your content marketing plan. There is no one-size-fits-all best time solution that will fit every grand, as your brand’s best time and best platform are just as unique as your branding.

With a little effort upfront, you can glean insights into your audience that will not only increase your engagement, but actually help your followers even more. They have questions they want answered and you have the answer – so use the information that is readily available and answer that question sooner.

The Clean Up 

Spring cleaning comes in many forms but have you extended it to your social media? Although this sounds like an odd notion, tidying up your social media ensures that your online platforms are building up daily engagement and generating leads. 

When you don’t pay attention to your social pages, your platforms become dated – something that should always be a priority to avoid. 

By focusing on these five points in your social media, you can make sure to revamp your social presence, renew your look, and refocus your brand strategy.

The Logo

When it comes to spring cleaning, start out with the basics. Your logo! Are your colors dated? Should you go brighter? Bolder? Is your logo still considered modern? These are all questions you should ask yourself to make sure that your company is putting their best foot forward and aligning with today’s day and age. 

The Header 

The header is one of the first things that your viewers will see when they come to Facebook and LinkedIn! When you look at it, ask yourself if the picture is…

1. High quality? 
2. Modern or dated? 
3. Reflecting the season your company is in? 
4. Updated with the awards and certificates your company has gotten throughout the year? 
5. Used across all platforms? 

Once these questions are answered, your social media strategy is that much closer to being polished.

The Bio

The bio for your company may be short and sweet or long and informative but is it as updated as possible? Are there new hashtags you want to include that are easily found? Are there any typos you may have missed the first time you wrote it? 

No matter how fantastic your bio may be, the smallest writing error can cast doubt about your capabilities to be detail-oriented. This is a mistake you never want to have reflected in your platforms.

The Feed

When it comes to your feed you want to make sure that it is an extension of your latest brand strategy. If your brand is bold then extend that message through bold colors, sharp photos, and succinct captions. If your brand is playful then extend your brand through bright colors, whimsical photos, and emojis. 

Now that you know what you want your feed to look like, look at it from a grander scale.

Do the last posts reflect a past brand strategy? Do you want that to be the first thing that viewers note? Or do you have a new brand strategy that you want to promote and want that to be the focal point? 

Whatever the case, you will want the most current brand strategy to be noticeable at first glance. Take the time to see your company from the eyes of your viewers.

The Website

When your customers look for your website, are they able to find it easily? If not, you may need to revamp and renew the list of keywords that is used for your SEO (Search Engine Optimization) on each page.

By using the most up-to-date keywords, you’re able to make sure that your site is found in an easy manner. Decreasing the level of friction for customers to be able to locate your website and find the information they are looking for is important because it can be the difference of gaining or losing a lead. 

You’ll also want to make sure that all the tweaks that you make on your social media platforms are extended to your site. If you made the colors brighter on your logo, extend that color palette to your site. If you modernized your feed, make sure that your photos and messaging on your site reflect that change. For every action there will always be a reaction.

The Conclusion

No matter how big or small your spring cleaning is, always keep your brand at the forefront. Taking the time to be detail-oriented, using these focal points, and putting your brand first is sure to create a springtime glow for you and your company.