On the morning of September 11, 2001, I lay in bed gazing at my newborn daughter, then just 2 months old, who was sleeping in the bassinet beside me. My husband had left hours earlier for a business trip, and I sleepily turned the television on.

The chaos and confusion in New York was just unfolding. And as the hours passed, it became worse. And worse. And worse.

What I didn’t know then was that my husband was supposed to be in a meeting at the World Trade Center that morning. The meeting had been moved a short time prior to his office in midtown, where his co-workers watched the unfolding scene in horror from their conference room window.

I often think of how my family narrowly avoided tragedy that day. My daughter didn’t lose her father, but 3,051 other children did lose parents. Wives, husbands, friends, neighbors, employees, public servants – such a heartbreaking loss of life.

But what rose in the aftermath of those horrible events was a tremendous sense of community and service. It made us all proud to be Americans. And today, on the anniversary of September 11th, Americans will unite in service in the same remarkable way that so many came together following the attacks. This National Day of Service and Remembrance honors all that this day has come to represent.

It doesn’t take much to take me back to those days and feel the tragedy, the sadness. But what I want to remember more is the bravery. The fighting spirit. The selflessness. The coming together. The service.

Those are the things I want to walk with me. Today and always.

I _______ summer!

Jumping into summer!

If you have children … there are two clearly defined summer camps. Working parents either love it or loathe it. ‘Tis the season for sleepaway camp, trips and being our kids social directors. You have sleepovers and playdates. Camps and sports. Staying connected to friends (as important as family time). Relaxed routines. The list goes on. We on the Porch have watched and listened to these two groups …

From the LOVE camp we saw lots of pictures, “100 activities to do this summer” lists, happy emoticons and summer forever, summer needs a speeding ticket and summer lovin’ taglines. I LOVE SUMMER.

From the maybe not so much love camp, the conversation was about sibling squabbles, last minute requests for supervision, open letters and sarcasm – Worst-end-of-summer; Enjoyable Summer Sarcasm.

The common thread between the two camps was that they had a plan. A SUMMER plan! Where the kids would be and when, who was watching them, vacations and a screen time system.

If you own a local business … again there have been two definite camps this summer. You have either thrived or you have suffered from the dreaded North Texas summer sales slump. If sales were swinging – congrats! If they were slow, perhaps there is something you can learn from Summer Mom. Have a plan. This can include anything from a summer sale to a special event, new product introduction or staffing change. Once you have it – rock it and chill!

Successful summer promotion from our favorite GEMs

The Porch rocked our brands this summer, but we were watching others. We saw some interesting approaches, which ran the gamut from closing the doors to aggressive promotions to strategic affiliations. There’s no escaping that the kids will be at home and families will travel during the summer months, so a dedicated summer marketing plan is always a rockin’ idea.

As for me, sign me up in the I LOVE summer column! I also LOVE fall. They are all my favorites.

I admit it. I’m a bit of a black and white person. Figure it out, do what’s best, and move forward. “Moving on!” is a familiar refrain in my world.

So when we, as a family, decided it was time to sell our house and find a new one, I clipped along and got it done. Old house sold. New house bought. Packing. Moving. Planning.

Moving. On.

But what I didn’t count on in all my efficient trouncing forward was the emotional toll it would take on everyone around me. My children cried. A lot. My sweet, easy-going husband was wound tight as a drum and stomped around for several weeks. Even my animals became not themselves.

What was wrong? Didn’t we all want this? Weren’t we all excited about the moving on?

If I’d taken my moving on hat off for five minutes to really think about things, I would have realized that efficiency cannot take the place of closure. Recognizing the emotions associated with change, regardless of how positive the change is, is an important part of moving on. Perhaps the most important part.

What is true in life is also true in business. You must properly handle the endings to fully succeed in your beginnings. Clients. Employees. Jobs.

Pay proper attention to the things you are letting go.

Be gracious in your goodbyes.

I love what Ellen Goodman said on the matter, “There’s a trick to the ‘graceful exit.’ It begins with the vision to recognize when a job, a life stage or a relationship is over — and let it go. It means leaving what’s over without denying its validity or its past importance to our lives. It involves a sense of future, a belief that every exit line is an entry, that we are moving up, rather than out.”

Essential for moving on.

You’re standing at the podium in front of the room with all 500 eyes on you. Waiting. On. Your. Every. Word. Is this your worst nightmare?

It can be a terrifying feeling for many – in fact, statistics indicate about 74% of people have a fear of public speaking. So if you can relate, you’re in good company. But knowing this doesn’t help when business requires a speech.

The solution? You’ve got to grab the presentation bull by the horns and practice. Honestly, the more you present, the better you’ll get, both in technique and in feeling relaxed when you’re at the head of the table.

Even if presenting doesn’t make you break out in a sweat, it never hurts to remind ourselves of a few best practices that will more fully engage audiences to achieve the desired outcome.

1. Research Your Audience. Know who you’re talking to – if you want to influence these people, you need to understand what they care about and what motivates them.

2. Start With a Good Story. Preferably one that the audience can relate to – and one that will make them laugh. Capture their attention right away.

3. Clarify the Goal of the Presentation. Before you even outline what you’re going to say, determine the end goal. Sharing a key process? Persuasion to a specific point of view? Providing status on a project? Then, as you’ve likely heard before, “Tell them what you’re going to tell them. Tell them. And tell them what you told them.” Keep it simple and on topic.

4. Make Eye Contact. Engagement happens when people feel like you’re talking to them versus at them. They’re more likely to actually hear you and buy into your content when they feel a more personal connection. Eye contact goes a long way in small, intimate meetings and large, seemingly impersonal audiences.

5. Project Your Voice. Everyone in the room, no matter how large, should be able to hear you – otherwise, what’s the point? Practice, if you can, in the room you’ll be in so you can gauge how loud you need to be – and don’t turn your back and talk to your slides instead of your audience.

6. Slow Down. Most people, when they’re nervous, don’t realize how quickly they talk. Concentrate on speaking slowly, pausing at key points, and giving meaning to your words.

7. Use Big Gestures. Not only is your voice and delivery important, so are your gestures. Command the space you’re inhabiting in front of the room. Move around, make a point with your hands – think like a TV weatherman! Your enthusiasm and passion for your subject should be evident in your actions.

8. Be Entertaining. A presentation is not the same as reading an informative article or textbook. It’s in person, and as such, the audience expects to have an emotional connection with the speaker. They want more than just the facts – they want to be engaged.

9. Anticipate Questions. Come prepared with answers to potential questions. You can’t possibly cover everything in one presentation, so what are people likely to ask? You’ve started a conversation, and an enthusiastic audience will want to know more.

10. Practice Like Crazy. Last but certainly not least, practice!!! When you know what you’re going to say backward and forward, you won’t have to worry about stumbling over words or losing your train of thought. And when you know your presentation, you won’t read slides, which keeps your audience focused on you.

Have more tips? All of us on the Porch would like to hear from you!

Every year in the month of May, I sort of lose my mind. The world spins at hyper-speed from all the commitments. Mother’s Day. My birthday. End of school. Wrapping up of activities. Onset of summer. First vacation. Send-off to summer camp. It’s nuts. Always.

But this May, it’s particularly nuts. We are selling a house. We are buying a house. There are big career things happening. Many good friends are dealing with serious health situations in their families. I am, of course, feeling the stress of such weighty life events.

But also, I am feeling surprisingly clear-headed. And what I have come to realize in my ever-advancing years, is that the key to this clarity is acceptance.

Acceptance is defined as the action of consenting to receive or undertake something offered. Let me say that again. Acceptance is defined as the action of consenting to receive or undertake something offered. And that’s the important part. Every situation, good or bad, is an offering – an offer of growth. An offer of clarity. An offer of understanding.

There are 5 absolutes of acceptance:

1. Acceptance of self. Yes. You must. The good, the bad, and the crazy. You are you and that is awesome.
2. Acceptance of others. Flip the coin. Everyone deserves this.
3. Acceptance of situations for what they are. Open your eyes and take a look around. This is your reality. What are you going to do about it?
4. Acceptance of change. Life is fluid. Let go a little, nothing is forever and that is ok. See what’s around the next corner. Breathe.
5. Acceptance of failure. Let’s call a spade a spade. So you failed. So what? Course correct and know better next time.
6. Acceptance of success. That’s right. I said success. You’ve earned it so enjoy it, feel proud of it, and stop worrying about losing it.

All we have is the world in which we live, so accept that world and find peace in it.

“Of course there is no formula for success except, perhaps, an unconditional acceptance of life and what it brings.” ~Arthur Rubinstein

True that, Mr. Rubinstein. True that.

Plans are comforting. Satisfying to-do lists, orderly outlines, and pro-and-con comparisons are all tools that tame our anxiety and give us the feeling of being in control. As business people, we thrive on living this structure. assembling and assigning structure to a process.

Whether we are a part of a service-oriented business or one that is product-based, smart business people assemble structure to a process and put systems and procedures in place to maximize productivity.

Yet the natural order of things is chaotic.

So you’re a start up and are successfully launched. All systems are go. Products are distributed. You’ve diligently put systems in place and created a system of organization and productivity. Things are humming along smoothly.

Congratulations … but don’t get too comfortable.

Because inevitably, unforeseen circumstances and uncontrollable events will threaten to derail your hard-earned success. So how do you handle the chaos?

1. Stay focused

2. Stay true to your core concept

3. Stay true to your brand vision

4. Be agile

5. Be adaptable

6. Get back on track

As Deepak Chopra said, “All great changes are preceded by chaos.” Chaos is inevitable. Use it. Learn from it. And recognize that in the midst of the chaos lies opportunity.

When was the last time you looked up at the sky and really enjoyed the sunshine, being in the moment.

Felt the breeze on your face. Found shapes in the clouds.

If you stopped right now, went outside and looked up, how would you feel? What would you be thinking? Are you happy? Content?

Perhaps, like many of us, things are basically good, but you’re in a bit of a life rut. Same routine over and over, and you suddenly realize how quickly the years are slipping by. Or maybe things simply aren’t going the way you want. There’s a little too much rain on your parade, and it’s gotten you down.

We all feel this way at some time or another. In today’s busy society, no one is immune from getting swept up in the stampede of life. Or being occasionally trampled by it. So how do you break free?

One way, again, is to simply look up. It’s sunshine, folks!

Let me explain. The other day, I heard a client talking about an employee who wasn’t performing at her best. He noted, “All she needs is a little water and sunshine, and she’ll be great.”

That was an amazing observation, and it really struck home with me. Of course, he was talking about nourishment. Nourishment of a person based on who she is. The things that feed her soul. Things to help her grow and thrive and blossom!

Ok, I’m overdoing it a bit, but you get the idea.

Friends, what is your sunshine? What are the nutrients that will nourish the essence of who you are? What do you need in your core being to shine more brightly?

It’s easy to ask these questions but not always easy to answer. Try to discover the tiny inkling within that excites you. Something you love and are passionate about, deep down. Maybe it’s a hobby, like painting or gardening. Perhaps it’s philanthropic, like rescuing dogs or mission work. It could be a special career skill that you didn’t pursue in college. Something on your bucket list? Take a moment and really listen to your gut. What are you hungry for?

When you find it, FEED IT! Embrace it! Nurture it! And give it plenty of sunshine!

Before you know it, you’ll be following your own heart on your own journey instead of being fenced in, grazing with the herd. It may be new and different, and it may require taking a risk. But you are only you once.

Dare to be great!

Cheers! Your company has a clearly defined brand – a simple, relevant customer promise that competitively gives you an edge. Check that off the list, right? Absolutely! But before you move on to other things, have you thought about your internal processes?

What must you do internally to execute the brand? To make it come alive? Become more than just a piece of paper? Ensure that your customers understand the brand as you intended?

Before you talk about your brand to the masses, you need to first look within to be sure you’re delivering on that brand throughout the organization. You don’t want to set an expectation that disappoints later! So consider this carefully – What are your customer touch points? Think about ALL of them, from where your store is located to how well the product performs or even how clean the front desk is when you walk in the door.

They’re all important.

Ergo, all companies need to identify and proactively manage their brand at all points of customer contact. Make a list of your contact points. Especially the less obvious ones like:

• the way your phone is answered
• how seamless your billing processes are for customers
• what your employees say to others about their job
• the attire of your salespeople
• the quality of your packaging
• the functionality and ease of navigating your website
• your response time for customer questions

Basically, everything you say and do as an organization reflects on your brand. Look carefully at your internal processes. If you’re experiencing problems at a touch point, they need to be addressed – you don’t want a seemingly minor issue to be the string that unravels all the work you put into building your brand. Assess each item on your list, and then prioritize those you need to change.

The goal is to eliminate negative experiences and keep or build on areas in which you are strong. Strong in communicating the brand promise.

Often, we ask a client, “If you do everything right, what’s the one thing you want your target to remember about you? If we conducted research now, would they give that answer?”

This is the fun part, folks! Branding and marketing rocks! Every company has struggles, but strategic marketing built on a strong brand is the impetus for success!

Go team!

Julie Porter is the chief rocker at Front Porch Marketing. You can follow her, julie_porter, or her company, itsfrontporch, on Instagram; and Twitter @juliedporter01 or @itsfrontporch; and like us on Facebook at FrontPorchMktg.

Like many of us, I am on my maiden voyage of “USS Raising A Teenager.” As such, I am in a constant state of waiting, watching, evaluating, tweaking and re-tweaking my parenting methods in an effort to discover the magic formula. I may never find it, but occasionally I do unearth a nugget that I feel the need to share.

So the story goes … my teenager was grounded. No after school activities, sleepovers, hangout sessions, and worst of all for her, NO ELECTRONICS. No texting, talking, skypeing, instagramming … the social death knell to a teenager. The first few days she was furious with me. And miserable. And surly.

And then, suddenly … not. Delightfully not. I noticed her head was up and she was smiling. She helped me cook dinner. She climbed into bed with me and we talked about friends and boys. I heard her upstairs laughing and singing songs with one brother, she played two hours of lacrosse in the backyard with the other.

Where had my surly teenager gone? And how could I replace her with this delightful creature on a permanent basis?

The conclusion is obvious. When she unplugged, she stepped outside of her stressful world of teenage tumult. She engaged. She paid attention. She enjoyed. You know where I’m going with this.

Don’t we all need that? Don’t we owe it to our friends, our families, our children to truly unplug and do the same?

• Face facts, you’re online more than you think you are. According to CNN, Americans spend at least eight hours a day staring at a screen. And more than one-third of smartphone users get online before they get out of bed. Um, yikes.
• On-line multi-tasking should make us more efficient, yet it really doesn’t. According to John Medina, author of Brain Rules, once a person is interrupted by something that’s not work related while on-line, it can take up to 50 percent longer to finish an assignment. Further research suggests that each time a person is sidetracked, the brain takes up to 45 minutes to refocus.
• It’s hurting our health. It’s increasing our stress (heard of Social Media Anxiety Disorder?), hurting our sleep, and straining our bodies.
• Our glut of connectivity is making us less connected. We aren’t connecting because we aren’t talking. It’s hurting our interpersonal skills. As one very astute high school student said, “We’re the most connected generation in history, “but we suck at intimacy.”
• And don’t get me started on what it does to kids. Children’s excessive technology use has the potential to cause attention, brain and behavioral problems. No bueno.

Listen, I love my smartphone as much as anyone. But I can tell you first hand, putting it down feels good. Not just to you, but to those around you.

My teenager is no longer grounded. I haven’t shared this with her, and she hasn’t asked. She’s pretty happy these days and I’m riding this wave for as long as I can. I’m enjoying it. And I think she is too.

Perhaps we should all ground ourselves from our devices from time to time?

It started as a typical day, moving forward, stopping at the store to pick up milk. I back out of the parking spot, turn the wheels to drive forward, and realize I’m stuck. In reverse. The gear shift is broken. After several scrapped knee-jerk plans (sit and wait, don’t move, don’t turn off the car, drive the car home in reverse) the final decision is made.

Tow it. Fix it. Move forward. 

During this brief, chaotic situation, it occurred to me that I take two beautiful abilities for granted; the ability to shift gears and the ability to move forward. Thank you, vehicle, for the head smack. How awful it would be to only move backward!! Unfortunately, we find ourselves looking backward far too frequently.

We can’t redo yesterday, last week or 10 years ago, so why do we spin our wheels in reverse?

Companies do this all the time. All the time. How many times have you heard or said:

• We will not carry zuladings because we tried and they don’t sell …
• We will not invest in social media (insert any marketing tactic print, radio, TV, community outreach, etc). We tried and it doesn’t work …

Decisions made from a rear view will hinder future success. 

A couple of real business examples:

1. In 2009, Starbucks breakfast sandwiches were a hard fast no. Too much aroma competition. “Coffee must win.”
2. For most of this decade, Michaels Arts and Crafts’ only mass reach tool was the weekly insert in the Sunday paper. The company would not invest in anything else because, “Only print worked.”
3. In late 2009 Domino’s Pizza changed its pizza recipe! After almost 50 years. “Yes, please” was not the initial response.

In all these cases, they didn’t let their rear view to deter them from moving forward. Yes, history can repeat and lessons should be learned; but what didn’t work once might work today because it is a new day, with a different landscape, different customers, and different needs.

Business strategy should always be forward-thinking and used to drive success.

Everyone has the ability to shift gears and move forward personally and professionally. If something is broke, fix it! By the way, I rode my bike to pick up my repaired vehicle. And you know what’s beautiful about a bike? It only goes forward.