Author Archives: Julie Porter

Since the start of the new year, I have noticed business owners posting on LinkedIn daily or several times a week. Yay for being more active! Boo for the frequency and overall execution. Double boo for the AI-generated content and visuals. It is riff-raff. Please just stop making mistakes on LinkedIn — you can do better!

Instead, Connect With Other Business Owners and Leaders

Right now, LinkedIn is the only place to connect with like-minded professionals, business owners, industry leaders and potential leads. This is the only social network where you can get updates from your industry’s leaders on what’s happening in their career or company. In addition to that, it is a platform for professional development — hello LinkedIn Learning — and to get the heads-up on industry trends, emerging technologies, the state of the economy and more.

Personally, I love seeing updates from my connections on awards they have won, events they have attended, professional milestones and shout-outs about what is happening in their business or with their people. Please, get back to that.

LinkedIn Builds Professional Credibility

So hey, business owners and leaders: Let’s harken back to the three Cs of successful brands. Conviction, consistency and connection should be your guidance on how to use LinkedIn successfully.

Focusing on connection and the relevancy of your content are the things that matter. If your target doesn’t care about what you stand for and if it isn’t authentic and purposeful, no one will pay attention. The stronger the emotional connection, the more likely your target or your connections will be positively pre-disposed to your organization.

Business Owners and Leaders Build Connection on LinkedIn

Trusted relationships develop into emotional bonds. And this is true for LinkedIn. Loyalty to your brand or to you as a business leader means greater business success for you, and reduced competitive threat.

While you may think staged photography of you behind your computer or with a team member, belongs on your personal LinkedIn timeline, think again. It is not enough to just show yourself working. Let your followers know what you’re thinking. Don’t weaken connections with your professional network you spent decades to build. Keep connecting with your network in ways that help them.

Balance helpfulness, expertise and relatability to boost engagement on LinkedIn without excessive self-promotion. Please and thank you. Again, for the love of Pete, keep your audience interested by providing value. Establish your authority by sharing your expertise.

And above all, build connection.

Front Porch Marketing can help if you need additional thoughts on how to use LinkedIn, how to build and maintain connection with your network, or just some counsel on your LinkedIn brand or personal page. We know you can rock it in 2026!


This year is a significant business anniversary for Front Porch Marketing! ‘Cause when you are fifteen … yep, had to … the lyrics from the icon and brilliant, bad a** storyteller and business woman Taylor Swift. We are honored and humbled to be celebrating our 15th year in business beginning this March. Which has all our marketing and branding wheels spinning.

What’s Significant About 2026?

It is not only our 15th anniversary. We have a new client who has engaged us to develop a brand audit, brand architecture and a 2026 marketing plan. Oh, and 2026 marks this client’s 30th year in business. Another significant business anniversary! Well, celebrations and events are always top of mind on the Porch. So, in my best football mom voice, Let’s go!

Looking for Ways to Rock Your Significant Business Birthday?

Whether it is this year or next, Front Porch Marketing can help. First of all, remember all things you do as a business should be in your brand voice and colors. Next, build on traditions and the vernacular you have established — for your brand and within your company culture — with your clients and advocates. Keep doing more of what makes you YOU!

Ready to celebrate your significant business anniversary? Look up the traditional and modern gifts and words associated with the significant year celebrations. For 30, for example, it is pearls, diamonds, lilies and other delightful 30th anniversary attributes.

Idea Starters For Your Significant Day Celebration

  1. The big day to celebrate in 2026, for our current client, would be the 30th of every month starting in the month that they were founded for twelve months
    Social media post related to the anniversary
    Gift in line with 30 years to client’s advocates or to the founding client
    • Same to current and possibly prospective clients
  2. Nonprofit tie-in
    Donating $3,000 to a nonprofit near and dear to the brand or some special philanthropic tie-in
    • Asking for submissions directed to nonprofits, asking why their nonprofit should get $3,000
  3. Team recognition
    Special 30th anniversary branded gift
    Celebration event for team
    • Volunteering together for 30 hours during the anniversary year
  4. Short-term logo with 30th anniversary tagline or “30” incorporated into the design
  5. 30th anniversary website banner
  6. Updated social media timeline covers and/or avatars
  7. Handwritten notes with a special gift — or no gift — to those who helped you start the business or who are key to keeping you motivated to think differently. Recognize those who are always propping you up throughout the year

We Thank YOU For Helping Us Reach This Significant Year

It is not lost on us that we could not have done these past fifteen years without you. We could not have done this without team members present and past, and those that are yet to come. To those team members who we pull in when we have overflow or need special expertise: Thank you.

To those who refer us to other business leaders and contacts? We give our endless gratitude. To the champions of Front Porch Marketing who ask us to speak at events or are always at the willing to talk to clients looking for additional expertise and resources.

We are grateful for you all. Humbled and blessed always. Our team is honored to work with those we love for whom we love while taking care of our loves.

There would be no Front Porch Marketing without all y’all.

You rock. Thank you.


Over the past several weeks, many opportunities for expressing gratitude have presented themselves professionally and personally, all of which I am grateful for and humbled by.

“Tis the damn season,” thank you, Taylor, for that lyric in which I probably overuse.

And remember, expressing gratitude provides many personal benefits including improving mood, and physical and mental health overall.

Gratitude for Professional Opportunities

  1. Non-profit organization board position — I am on a board now that is making real differences in lives of others. I was recommended to serve on it. Having conversations with existing board members of that board has me so inspired, and I hope to share more in Q2 2026. There’s a process and I’m practicing patience.
  2. Networking organization board position — An organization in which I have be a member of for a year is redefining its vision and mission. It is shaking up things a bit. Beginning in January 2026, I have been nominated and accepted to serve on this board too.
  3. New client prospects — We have been referred to a growing business that is merging with another company to help them rebrand and develop a marketing plan for their new brand. In addition to this, we are pitching a professional services business in a category we love. Wahoo!

Gratitude for Personal Celebrations

  1. My Daughter — She continues to bring so much joy in my life. She is into the performing arts, and will be on stage in November after a few months of rehearsals and valiant efforts. Her soccer season is coming to an end. And the goalie and leadership skills of this one on the field have made me so proud. “Where did she come from?” I often ask myself, amazed at her skills.
  2. My Son – He has found a job that brings him opportunities for learning that align with an industry he’s passionate about. That’s a win-win. I am so grateful that he shares his work experiences with me. Often, we get to converse over numbers, trends, opportunities and more.
  3. My Neighborhood Community — Coming off such a fun Halloween night where we gathered, added to our tribe and covered another mile or two. It was the best night in a while. So grateful!

How To Express Gratitude Professionally or Personally

  1. Verbally — I hope I have taught my kids this. When someone does something for you, just simply say, “Thank you.” Also, you can elaborate on this and tell them specifically about the thing for which you are grateful.
  2. Handwritten thank you notes — It is a lost art. But the impact is huge for the receiver and for me, the writer.
  3. Cards or notes just because — It doesn’t have to be because someone has done something for you. Just sending a note of gratitude to those that enrich your life in some way means a lot.

Just a Few Additional Things for Which I am Expressing Gratitude

  1. The Front Porch Marketing team — The best!
  2. Our clients — We have the best and smartest.
  3. Our Front Porch advocates — These extraordinary people continue to support our team and business. The tribe sends new connections our way, recommendsing us to make other brand’s rock and so much more.
  4. This collaboration — Read more here
  5. Our therapists — Times are challenging and each of my family members are coping with things. In addition, my daughter, who is autistic, needs support for communication and social skills in addition to sensory processing and self-regulating.
  6. The Porter pets — I am grateful for Petunia who continues to make appearances on Teams and Zoom calls. And for Cale, the biggest fella, who is so patient and needy at times, but really is the best dog.

What are you grateful for? There are many things we would love to celebrate with you. Remember, “Tis the damn season.”


Looking back at Q3, we feel very fortunate to have talked to more small to midsize businesses and nonprofits than in Q1 and Q2 combined — there have been a lot of marketing questions asked. However, some of it isn’t good news for them.

Some prospects are seeing a decline in revenue vs the first part of the year. Others are not seeing the return on their digital ad spend they saw in the first part of the year.

And, then there are some of our favorite conversations. We love meeting new entrepreneurs ready to rock their next business venture. This audience has a different set of questions.

For those that fall into the categories above, here are some insights of our conversations, that might help you, if you are experiencing similar opportunities. Even for those business owners and leaders who aren’t in the middle of one of these scenarios, there may be a nugget to learn or ponder here.

Marketing Questions for 2025

Why are my Google fill in the blank ads not performing?

Overwhelmingly, prospective clients are coming to us because of this and asking relevant marketing questions. Note to all: Business leaders and consumers alike are now starting their searches with AI platforms like ChatGPT. Generative AI is taking over the discovery phase.

Whereas consumers used to start with a keyword search on Google, 68% of shoppers across the world have used AI tools like ChatGPT to shop, according to a report published by creative agency VML. So, now the lines are blurred between search as a brand marketing function and a performance marketing one.

Also, if your Google Local Service Ads (LSA) are not working, why did you notice this and not your current agency? There are a myriad of reasons why they are not performing. And your agency should fix this problem. Not you. Ask them this marketing question.

Are your clients seeing a decline in revenue this year vs. last year?

This marketing questions is an important one. This is where you get the open, direct conversations that happen on the Front Porch. The U.S. economy has been in the s*&^ for quite a bit. Longer than most will admit. (Time to take off those orange-colored, not rose-colored glasses, which is a tip of the hat to Taylor and the release of The Life of a Showgirl.)

About a third of our clients have seen a decline. Of that third, the decline has been less than others in their industry. Why? Our clients market onward. These business owners and leaders haven’t cut the marketing budgets. And it’s showing!

Reality check, people. The spending on all the things: consumer goods, professional services, hospitality, travel, etc., after the pandemic was fabulous. But, as hopefully most of you have realized, it is time we normalize. And now, driven by macroeconomic uncertainty, tariffs and other factors, businesses and consumers are holding on to their cash.

How do I distinguish my business in an oversaturated category?

Recently, a prospect launching a business consultancy emailed this marketing question to us — after our initial meeting and several discovery calls.

My response, thank you for asking, was this: We take you through a branding process to ensure that your brand is both differentiating and emotionally relevant to your best target customer or client in this case.

As a famous person recently said, “I’m in the business of human emotion.”

All of us as business owners, leaders and champions of our brands are in the business of human emotion. Human connection, along with clarity and conviction of your brand will make you rise above. Even in an oversaturated category.

At the end of the day, automation and AI are happening whether you want them to or not. However, if your brand isn’t defined, your business is way behind the curve. And if it is and you are not delivering on it at every touchpoint, we can help you get there.

Want Your Own Answers to These Three Marketing Questions?

Whether your marketing questions are about ads, revenue or branding, or something else entirely, you deserve to have someone help you find the answers. Knowing is the first step down a new, more successful journey on your company’s marketing path.


Recently, I heard a successful business entrepreneur speak. His audience of almost 100 business owners was comprised of some who were familiar with his business and others who were not.

This business leader owns a Construction General Contractor business. He described that his company’s role as General Contractor is to project manage a construction job. From start to finish, his company project manages jobs big and small, so the owner does not have to do so.

How a Construction General Contractor Business Parallels an Ad Agency

I noticed right away that the job components included in managing projects as a Construction General Contractor mirror ours as a branding and marketing partner. In order to execute a successful project, these four components must be happen for us at Front Porch marketing:

  1. Create and manage the timeline — Along the way, make sure all tasks are on time and timelines are updated.
  2. Develop the budget — Estimate all costs, agency fees and out-of-pocket expenses, to ensure no surprises during the course of the project.
  3. Hire the crew — The right crew is critical. With us, our crew is already on board. We engage them as needed and they deploy their expertise and skills for each part of “the job.”
  4. Manage communication — Front Porch Marketing account managers are the primary liaison with the Client. They manage the team executing the work, so our Clients don’t have to do so.

The Right People for the Job

This is where the rubber meets the road for Construction General Contractors as well as Advertising Agencies. They both require the right people to do the job who are focused on results. The cost for both construction and advertising is higher sometimes, because we both want to get the right, skilled experienced experts to execute the work. We also want to be able to hold them accountable for executing at the highest level. By doing this, the results meet or exceed clients’ expectations.

As a business or nonprofit leader or owner, if you have time and team members to manage the above. rock on.

Managing Your Time Effectively as a Business Leader

Think about whether the way you’re doing it now is the right way to spend your time.  Are you managing or executing your own marketing? For me, I create the annual plan for Front Porch. I review it. Our team weighs in and embraces their roles. I check in with team members along the way.

However, for me, I know my business and the team benefits when I work ON our business not IN our business. Does yours?

Manufacturers are a sweet spot for us. In addition, we love business owners and leaders who share their expertise and learnings with other. Hence, that is where the inspiration for this blog came from for me after seeing this business owner speak. Connecting the parallels of agency business and Construction General Contractor business reinforced for me that we are driven when we work with like-minded business leaders. Let me know what you think.

Cheers to business success!


I’ve told the “Books” story before, but I will tell it again quickly. As I was reading on the beach one summer, I was approached by my son’s friend who was like a son to me. And he knew me well. “Mrs. Porter are you reading Hemingway, Wilde, Austen, Shakespeare,” he asked. My response, “No, Jimmie. Thanks for that though. I am reading mindless trash.”

I mean no disrespect for the authors who are so incredibly talented. Books like Happy Wife, Broken Country, Atmosphere, OMG … just to name a few. Reading these books this summer on our annual family Gulf Shores, Alabama, trip definitely reduced my stress. But there were a lot of the other things I didn’t realize they did too.

Benefits of Reading

Happy Wife is set in Winter Park, Florida, which was my son’s — and by default my — home away from home for five years. Definitely an enjoyable read in familiar territory.

One book that kept me saying, “Yes. Oh, you go girl,” and a couple of other things because it coincidentally blurred into my work life was, Sunny Side Up by Katie Sturino.

As a start up that then turned into an extraordinarily successful brand quickly with an overly participatory investor, the main character, Sunny, pivoted. She realized her brand strategy and core customers were no longer at the core of her brand.

Finding Inspiration For Life and Work From Books

Thinking about this book lead me to write this blog. Successful start-ups and their business leaders always understand the following as they build and grow their companies:

  1. Investment — Successful business owners and leaders understand they need to invest in their brand launch AND beyond. It is not just launch and be done. It is the continued investment over time that ensures success. So, make sure to run numbers before your launch. Do you have the capital to launch AND continue marketing? What is your true number to both launch and sustain this brand? Bootstrapping can cause a few negative effects, so be aware:
    • Slower growth which equals struggling to scale
    • Increased personal financial risk if the business stagnates or fails
    • Intense workload leading to burnout and sometimes health issues, which we have seen first-hand recently, of the entrepreneur. Hustle smarter not harder. Which leads to number two.
  2. Team Members — How much time can you commit to this business? Some of our start-up leaders are working full-time jobs at other companies. But their hearts are somewhere else. Ask yourself this, start-up leader: If you are keeping your day job until this business takes off, do you have the support team in place to fill in the gaps?
  3. Branding & On-going Marketing Support — We have waxed lyrical about these subjects before. The fact is that the fictional character Sunny got it. She built a brand based on a brand vision and ultimately stayed true to its mission and values. In addition, she consistently communicated with her best target after the product launch. Are you putting on-going support in place too?

Learn a Lesson From Fictional Characters and Real Business Leaders

Books can be blessings. Even mindless trash. Reading provides personal benefits like increased vocabulary, reduction of stress and enhanced cognitive functioning. But, as you can see, reading books can also translate into business learnings and idea generation at the same time. Happy end-of-summer reading, y’all!


Over the last few weeks, business owners and leaders have contacted us to assist with search engine optimization (SEO) initiatives. Two companies were working with agencies and noticed their results month over month were decreasing. They asked us to do an audit of activities and give a recommendation.

Two businesses were looking for a SEO partner. The leaders of these companies were brilliant business leaders running successful companies. However, upon further discovery, their budgets didn’t meet their expected outcomes.

Success Can Be Realized With SEO and Paid Digital

Be aware that there is a minimum threshold for advertising spend as well as agency management of campaigns, campaign creative and content development. We found that there was little understanding of this by business leaders. Education is needed.

A quote from a recent prospect that floored us for many reasons, “We were blindsided by our agency shutting down. We have had the last five companies end up like this agency, a 3–6 month ramp up and either the company evaporates or the person that was with the company quits.”

And the last bit that was most alarming, “The agency said if they ever closed their doors their plan and progress will be easy to transfer.” If this is ever in any contract with an agency partner, y’all, please don’t sign. Walk away. Walk away fast.

SEO Initiatives Are More Complex Now For Several Reasons

SEO is constantly changing, so approaches need to pivot too. Here are some of the more recent developments in SEO:

  • AI-driven search:
    • Google’s AI Overview (AIO) and other AI-powered answer engines provide direct answers and summaries. This means users do not have to click through to websites. And click-through rates (CTR) have declined. Expertise and Quality: Expertise, experience, authoritativeness, and trustworthiness (E-E-A-T) are now king. AI-driven search engines prioritize high-quality, authoritative content that demonstrates.
  • Voice search: This is increasing as well as visual search means new strategies and skills that some agency teams are lacking.
  • Saturation of content: There is no lack of content on the internet. Unique content that aligns with user intent is critical.
  • Established brands: These companies have massive advertising budgets. They dominate search.

At Front Porch, we start with your brand architecture. A brand is shaped by three primary factors: who you are, who you aspire to be, and how your audience perceives you.

We Believe in These Pillars For Successful SEO Marketing

Consistency: Consistency and clarity across every touchpoint strengthen brand equity.

Collaboration: Collaboration with our clients is paramount. We are at our best when we work alongside you in your business and understand what is happening in the day-to-day business.

Communication: Timely communication and turnaround will be important to make our partnership successful.

We Recommend Fewer, Deeper Strategic Tactics

You have limited resources — time, money, etc. We understand that. That is why less is more. Deeper focus on fewer marketing initiatives results in business success. This is a proven, tried and true methodology that ensures success in the long term. But with limited budgets and fewer initiatives, the momentum could take longer.

However, if you provide us with a budget and that budget won’t result in success in the initiative you are proposing, we will tell you. We won’t invest your money knowing there will not be the return expected.

Be Prepared for SEO of the Future, Now

The SEO industry is experiencing significant transformation. Find a partner who is embracing AI. Also, make sure they provide the highest quality and unique UX experiences and content. Last but not least, don’t invest in this strategy if you don’t have the budget to compete.


As a marketer, I cannot remember the last time we blogged about ourselves. That is not the purpose of this communication or our usual MO all the way around. But this topic should be shared for learning, as well as I could really use some feedback from this trusted community on being a marketer.

Networking as a Marketer

I joined a new networking group in October of last year. One of our amazing partners who jumps in on graphic and website designs had been gently nudging me to just go to a lunch to learn more. When learning this group meets weekly, a two-hour commitment, I was unsure. How could this fit into all the current professional and personal things on my weekly to-do list?

And I finally attended a meeting. I loved the energy and people in the room. The structure of the meeting was impressive. I was all in after auditing one or two more meetings. Being focused on paying it forward and referring business leaders and owners to like-minded business leaders and owners has always been inherently at my core. And come to find out, this is what this group was all about. What?!?!

Focusing on Relationships as a Marketer

This new networking group of mine is laser-focused on relationships. Plus, there is an abundance of accountability. And accountability is a great thing as well. Home service providers, commercial and residential realtors and mortgage professionals and marketing folks who provide singular services like graphic design, promotional materials and video production have found this group to be of great benefit.

So again, I find myself in a group that I love. I have provided many referrals. And a few folks have provided referrals to me, but I have heard time and time again, “I am not sure what Front Porch Marketing does.”

I had the opportunity to present to this group last week. My team was amazing and created an information sheetwhich you can download here — for me to pass out at the presentation. We also produced note pads as swag, as well as cookies. Food is one of my love languages, as you may know.

Continuous Improvement as a Marketer

During the meeting, I was at home and at ease presenting. Talking about my family, and how previous work experience led me to start Front Porch Marketing. I spent time discussing what makes us different, our services and shared two client examples. The majority of the audience was engaged. However, two or three business owners were frowning and bored. I did something wrong. I didn’t practice what I preach.

At Front Porch Marketing, we partner with business leaders and owners who want to build strong brands. They recognize a full-service branding and marketing partner provides them value and focus to working on their business instead of in their business. But these leaders know marketing isn’t a one-size-fits-all. And all marketers are not the same.

This leads me to how you can help. Please comment on this blog post, or email or text me and let me know what makes Front Porch Marketing rock for you. Let me know how I can communicate our value proposition in a more meaningful way. Thanks in advance, y’all!


During the Eras Tour, every time there was rain, Taylor Swift, one of the greatest entrepreneurs in history, called it a lucky concert. My daughter and I attended the last show in Miami. And it rained.

For so many reasons, I was not a fan of rain. But that night Taylor Swift said, “So we are obviously having a very, very special, unique kind of concert tonight, and that is the kind of concert where it just rains the entire time. That’s what we affectionately refer to as a rain show.”

She went on to inform us that, “This night, tonight, was the very last opportunity we possibly could have on the Eras Tour to have a rain show because every stadium from here on out is indoors.”

And my daughter and I were there. One of the top 10 memories and experiences of my life. An experience when my perspective changed. Thank you, Taylor.

Take This Opportunity

Throughout the last few weeks in Dallas, it has rained.

Sometimes those rains were torrential downpours. Some questioned whether in person meetings should be had. If event dates should be changed. And so on.

At Front Porch Marketing, we are fortunate to work with clients and entrepreneurs who recognize the blessings of rain and what opportunities it signifies. Lucky rain means new beginnings. New opportunities. Fresh starts.

Here are some examples:

  1. The stock market. Our clients in the financial industry are stead fast in their actions and spending more on marketing due to the opportunities and shifts in the market. As well as capitalizing on the acquisition of smaller firms by larger ones.
  2. Commercial real estate. While this industry continues to be a challenge, we have two clients that are rockin’ new opportunities. One is using the time to further define their brand and opportunities. Another is finding inspiration in some of their down time to create a new business concept and opportunity.
  3. A business-to-business company has identified a unique opportunity to enhance their core offerings. And it is ecommerce driven, as well as outside of their core expertise — offering branded merchandise.
  4. A nonprofit that wants to further establish itself, and grow beyond its founder. The organization engaged us to refine its mission and define its brand architecture and then rename the organization and develop its identity. From there, we will build a marketing plan to communicate its core offerings to its best target.

Making the Most of the Rain

What are you, as a business owner, entrepreneur or business leader, going to make of a rain show?

Rain or shine, our tenured, passionate and steadfast team, is “enchanted to meet” and work with brilliant business owners who are weathering the storm.


hand holding a lightning bolt

At Front Porch Marketing, we are grateful to partner with brave, smart, tenacious and passionate entrepreneurs and business leaders on their branding. New, existing and former clients have come to us in the past few months as they are starting new businesses, bolting on to existing businesses or rebranding their current business or organization.

Delivering on Branding

Our best and most successful clients understand the power of their brand. At every touchpoint, they are delivering on their vision, personality, positioning and affiliation.

For existing companies as well as new ones, it is important to consider these things.

Most Important Aspects of Your Brand

  1. Your name. It is the first interaction people have with your business or organization. It may be by word of mouth. It could be from a social media post. Or it could be in a conversation with a colleague or friend. This could be a deciding factor if someone wants to engage with your brand, buy from you, be a part of your community. Is it distinctive, easy to say and spell? Weak names are not memorable. They create confusion and limit appeal.
  2. Brand architecture. Having powerful brand messaging that encompasses conviction, consistency and connection with these three attributes is critical. This will set apart a weak one from a strong one. If these aren’t defined internally, how can external stakeholders engage and trust in your business or organization?
  3. Logo. Does your logo communicate your company’s personality instantly? Are the colors reflective of your brand? Does your logo have longevity? Does your logo need a refresh to stay relevant?
  4. Usage guidelines. We see a lot of companies and organizations that don’t have these defined. Any creative work needs to be on-brand. Whether you are executing creative internally or have an external partner, logos in color and black and white, fonts, brand colors, tone of voice, icons, images, need to be defined upfront. Remember, this helps visually communicate who you are at every touch point and is critical.

Why? Getting all these right at the get-go leads your brand to success verses struggle.

An Example of A Strong Brand

A great litmus test for organizations recently shared with us is Locks of Love. This is a case study for brand alignment. Kudos to them! Locks of Love is a nonprofit that provides hair prosthetics to children. What personality and feelings does its brand evoke? How have they incorporated their brand beyond their logo?

What if the organization had named themselves Children’s Hair Prosthetics of Florida? Makes you want to go hmmmm.

Audit Now and Build This Power

Take a moment this quarter to audit your brand. Is it doing the job you need it to do? Can it be optimized or leveled up? Set your revision plans in place now to continue the rest of the year with a stronger look, a stronger voice. Build your network, your customer base, and your future sales on this important marketing foundation.