The recent elections completely dominated the news. And will continue to do so in the days that follow. An unpredictable news cycle can occur at any time. This presents a challenge for businesses looking to align their PR in the news.

5 Tips to Draw Out Content in an Unpredictable News Cycle

Erratic news cycles negate the valuable time that is put forth to pitches. These cycles prevent your client’s story from gaining traction. Try one of these techniques for engaging with journalists to get the best results:

1. Flexibility

A client usually has a set date for an announcement or event. It’s absolutely necessary to pivot the strategy if a major news story breaks. If a date cannot be moved, then the plan has to rely on post coverage. Always make sure that ample photos and videos are banked and submitted once the heady headline of the unpredictable news cycle has ebbed.

2. Response

Response time is important! Become the person that a journalist can depend upon. When a news story breaks, reporters are on tight deadlines. Respond immediately to requests for images or quotes from a client that you represent. Always provide links to hi-res photos, a press release with a quote, a product or person overview and a company boiler plate.

3. Newsjacking

David Meerman Scott coined this term in his book, “Newsjacking.” According to Scott, Newsjacking is the process of adding your client’s thoughts and opinions into breaking news stories. Newsjacking is a piggyback onto trending news topics. Clients can still get noticed during unpredictable news cycles using this technique.

4. Evergreen

Evergreen content has virtually no expiration date. So ideally it will retain its value over the long-term — just like trees that never lose their leaves. In terms of value, this content never loses significance. It even continues to gain traction. With the right strategy, evergreen content will consistently generate interest over time. People will reference it for years to come, regardless of the news cycles.

5. Media Downtimes

Generally media downtimes take place during the holidays. During this period, journalists are more receptive to evergreen content, byline articles and feature stories. Incorporate this timeframe into your client’s editorial calendars. Pitch ready stories in mid-November to use at any during the holiday season. This strategy is effective for the obvious fact that the client is getting media coverage. The bonus is that it will run when most people have the time to watch or read the content.

Don’t Fret — This News Cycle Will End

Unpredictable news cycles do end. So in the meantime instead of panicking, try one of these techniques to keep your client’s brand top-of-mind. Preventative or proactive PR and media relations can be a very successful approach to use to keep your client from defaulting to reactive solutions.

Put Your Marketing Must-Have Plan in Place Now.

Are you ready to tackle your company’s marketing must-have plans for next year? You’re in luck! We’ve simplified that list for you, to get you started. Your business success can be mapped out ahead of time with these five guideposts put in place to execute against.

Having a plan means you know what to do to build your business according to seasons, holidays, business cycles, trends and more. And, if you need help formulating any of these must-haves — or executing them, please ask us!

The Marketing Must-Haves:

1. Marketing Plan

What are your 2023 business and marketing goals? Define them now. Make a marketing plan. Then add in audiences, competition, SWOT, strategies and tactics. Know who you are and what you’re doing. Know what makes your company unique, and what your brand’s biggest benefit is.

2. Content Calendar

This important calendar includes social media and blogging as marketing initiatives. Know what you’re going to talk about every month and every week using this calendar. Take advantage of social media trends. Every content strategy needs a roadmap with dates, and this calendar is super helpful for engaging your consumer on a regular basis.

3. Marketing Timeline

Calendarize key events pertinent to your business, down to the day. Know what events to capitalize on for business success. Plan out when you will carry out campaigns for advertising, digital or print, as well as event pushes, PR and media relations, holiday and event marketing and more.

4. Marketing operations — including people, technology and analytics

Do you have the right team in place? Do you have enough team to get the job done next year? What tech and analytics tools do you need to execute and then evaluate the effectiveness of your strategies against your goals?

5. Marketing Budget

Once the four above have been defined, put numbers to each of them. Create a marketing budget that maximizes your impact. Plan for this budget quarterly, and then, manage to it monthly. Staying on track will pay off.

No matter the size of your business, start on your marketing must-haves now.

Take the guesswork out of what to do next week, next month, or just next with these five marketing must-haves for planning your next business year! We’ve seen our clients grow year over year when we help them set these must-have marketing goals in place. Then, we work together diligently all year to execute against them for business growth and success. It can work for you too.

How do you define a testimonial? Put simply, a testimonial conveys an individual’s thoughts or feelings toward a product or service.

In marketing, praise from a happy customer is one of the most important tools a company can use to show potential customers the value of its products and services. Not only that, they help your business build trust with customers, which ultimately leads to increased sales. And it goes without saying, a satisfied customer is your brands best advocate.

Testimonials are powerful marketing tools

Leveraging testimonials is a powerful tool you can use in your marketing efforts and there are many ways you can implement them in your strategy. Let’s spend a few minutes highlighting three ways to take advantage of them.

1. Display testimonials on your website.

Think about your favorite websites? Now go visit a couple of them. Chances are you’ll find a customer comment or two prominently displayed on the homepage of the site (or sprinkled throughout the site.) Your website is your front door for customers to learn about and purchase your product or service. So it makes sense you use this valuable real estate to tout what your loyal customers are saying.

2. Use testimonials in your social media efforts.

Do you ever find yourself at a loss for fresh social content? Testimonials are a great way to engage customers. They are usually short in content making them perfect for sharing across your social channels. If you want to take it a step further, try video testimonials. Start by asking your customers to submit a short video reviewing your product or service and their user experience. Conclusion? A customer providing insight into how your company positively impacted them can be very powerful.

3. Incorporate them in your email marketing.

Email marketing is yet another way you can incorporate customer praise. First, tie it into your email content. For example, if you’re promoting your top-selling coat for the winter season ahead, include two or three customer testimonials all raving about varying benefits (value, warmth, style, etc.). Second, email is a great way to collect customer testimonials. So, try to include a link to a feedback form and ask customers to submit a testimonial for potential use in upcoming marketing initiatives.

Overall, I think you’ll agree it’s easy to see why testimonials are a popular strategy in advertising your business products or services. If you haven’t considered implementing them into your marketing initiatives, what are you waiting for?

Marketing leaders, what are you doing to nurture relationships with your customers?

Consistency and connection nurture relationships. Sure, loyalty and points programs are tactics that bring brands and customers closer together.

But genuine allegiance is an outcome.

A recent conversation with a marketing leader provided inspiration. This marketing leader has had some challenges. But realized the value of marketing.

The company had cut the marketing budget. All the momentum that person built was put to a halt. And then the company brought in a consultant. First, he asked her what was happening on the marketing front. To which she replied, “Nothing.’ And, obviously he was shocked.

How to foster genuine relationships.

Business leaders do these four things:

1. Conviction – Know the brand. Marketing leaders walk the talk. And they demonstrate it every touchpoint. Then, clients and their customers can see it and feel it.
2. Consistency – Do you have a message map for your client? Share the value proposition of the brands you work on, on every platform, consistently.
3. Communication – Know your audience. Then recognize: how do they want to communicate? It isn’t about you. It is about what works for them. Marketing leaders will recognize this and pivot messaging to solve clients’ problems in a way that is meaningful and relevant to the client.
4. Connection – If there is consistency communicating the message, then the connection will happen. But as a marketing leader, how do you deepen the ties with your client and their customers?
   • Weekly meetings with clients
   • Weekly catch-up calls on both status of projects, and how pain points with consumers are being addressed
   • Notes on special days to recognize achievements
   • Boundaries set on both sides, so that both marketing and client are set up to succeed

Marketing leadership: Take inspiration. Deepen connections. Accelerate growth.

We love to partner with smart leaders who value marketing. And, if we can help, let’s talk about mutual partnership to grow top line sales.

Social media trends for 2022 look a little different than last year.

Social media trends for 2022 will increasingly be about customer experience and personalization. Those agendas are paramount. And, most if not all social media platforms are increasingly moving more and more toward “pay to play”. In other words, platforms want you to pay to get people to see your social media. For instance, this looks like boosting posts on Facebook. Trends that involve an interaction with customers, and especially those that offer some measure of personalization (as opposed to just pushing out a message to everyone) will top brands’ to-do lists.

Here are some of the social media trends we see for 2022.

• Short-form Video – Less is more, and people don’t read. The human attention span is short. So, a video a minute or shorter is plenty long enough. Do a series of short videos each making one point, instead of one long video. Repurpose your existing long videos into shorter snippets and program them for different social media channels. Reveal a different aspect of your company, or solve a different problem on different channels as opposed to playing the same content on the same day on the same channels.
• Customer Service – Customers are conversing more than ever via DMs, Twitter and comments on posts. Monitor these conversations and be responsive on any channel that customers are contacting you on.
• Social Commerce – Customers want to check out immediately on whatever social channel they are on. Social commerce offerings (like buying a dress directly from an Instagram photo) are growing on every channel. Perhaps this social media trend is appropriate for your product or service.
• Paid Social Advertising – Algorithms continue to change. And, platforms continue to ramp up their paid social offerings. There may be a need to add a paid strategy to your organic posts to get wider reach and more engagement. The ultimate goal is connecting with more potential customers, right?
• Influencer Marketing – Micro or local influencers are more important. Work with these influencers who really already love your brand. They can demonstrate your product or service in a way that is unique to them and resonates with their audience.

Content remains king.

Have a plan. Don’t chase squirrels. Plan your content for the year – or at least the next quarter – to meet your brand’s sales goals, branding initiatives, limited offerings, or even just calendar holidays. Planning your content means have a blog and regularly contribute to it. Then, promote your new content on your social media platforms. Build your content marketing practice like you’d grow a garden. Keep at it.

What do customers want to know? Customers want content that is focused on:

• Deeper Meaning – Be authentic. Answer questions that are helpful and offer perspectives that can be touch points for your brand in a customer’s life. Find your commonality. Create your company’s tenets, and do those fewer stronger things in a deeper way.
• Giving Back – Showcase volunteer efforts and donations. A company’s charitable giving is important for 73% of Americans’ purchase decisions. People WANT to love you. Showcase how you are showing love for others. Giving back increases loyalty.

Overall, after the past few years of being disconnected, consumers are craving connection in every aspect of their lives. But make connection with your brand meaningful. Be convicted. Be consistent. Create a connection that will last, create loyalty, and continue these social media trends for 2022 to the years ahead.

Are you ready to spring clean your brand for 2022?

Spring is in the air! As much as we need to enjoy this time and “smell the roses” it’s time to go through your media channels and update them. Use the idea of spring cleaning on your brand and your company’s media assets to help you stay relevant with what’s going on in terms of design, copy, content, PR and media to be competitive in today’s marketplace. Maybe its time for a marketing audit?

Could your logo use updating?

Let’s first start with your logo. Is it still relevant? Does it convey what your company stands for and the products/services you provide? Maybe it doesn’t necessarily need to change, it just might need an update. Use these questions as more of a checklist, and think about your logo against the backdrop of your company’s competitors’ logos. Sometimes business have had the same logo for decades and it works, but sometimes it does not. What these companies often do is simplify their logo, and clean up the look of it to make it feel more modern.

Is your social media talking to the right people in the right way?

Try a spring cleaning social audit:

It’s time to get your hands dirty and do some data analysis – spring clean your social media. Take a look at the insights/analytics offered on each of your social media platforms to find out better times to post. See what content you have posted in the past that got the most likes and comments, and then do more of that. Long-term, you can record your followers and likes in an excel sheet or Google sheet, to track changes from month to month. Or you can subscribe to a scheduling app like Buffer or Hootsuite to post your social media. Those types of platforms have great analytics to track your engagement over time.

Then do a competitive analysis:

Hello Neighbor! Your social media be doing well and be on track, but it’s important that you see what your competitors are up to as well. Pablo Picasso once said “good artists copy, great artist steal.” Now don’t take this advice literally, but don’t be afraid to adopt similar strategies that other companies in your industry are doing. It’s a great place to start. Work smarter not harder. Start with something that works in your industry, make it your own, and then improve on it.

Brush the cobwebs off your website.

Your website is your company’s home. This is probably the most important place to focus your spring cleaning because this where you want your clients to go – again and again. Since this is your brand’s home, how good is your homepage? Make sure you have quality imagery, an engaging font, and text that flows well when read.

It’s important to consider not only how your website looks, but also how it works. Is it easy to navigate your website? Does your website answer the questions that people would ask about your product or service? You might also consider adding Google Analytics code to your website so that you can study your site visits. Where do visitors come from? What pages do they read? How long are they staying on your site? This information can help you continue to build a better and better website over time.

Conclusion:

It’s important to stay up to date with your brand’s image online and this spring is the perfect time to do it. Get your spring cleaning done sooner than later, and welcome your customers and fans into your remodeled “house” the rest of the year!

Working as public relations professionals, we have found that there are four key best practices for PR success to incorporate into your process.

1st Best Practice for PR: Generate Enduring Ideas

One of the most important best practices for PR is to always be generating ideas. First, this includes story angles, data-driven research, strategies, op-ed pieces, profiles and annual editorial reporting. Then, the consistency of coverage depends on innovative thinking. The client will not always have a newsworthy agenda to publicize.

It’s a Public Relations professional’s job to energize conversations that will keep the media interested. The goal is to keep clients in the news. Constantly have a pulse on what is trending in news and where the client can fit into a news cycle. 

2nd: Practice Proactive and Responsive Communication

Proactive communication is undoubtedly the key metric to illustrating your commitment to the client, and a best practice for PR. Once a pitch is active, keep the client informed of the progress. This will not only galvanize the process but also create a dialogue about what is working and when a strategy pivot needs to take place.  

As simple as it sounds, responding to an email and/or phone call immediately engenders a trust and sense of wellbeing with clients. And, it reenforces to them that they are always a priority. Make sure that queries are answered immediately, even if it is confirming that you have received the correspondence and will get back to them when you have an answer. And responsive and proactive becomes very important for PR success in crisis communication.

3rd: Demonstrate Transparency

Clients expect its PR team to have expertise when navigating the media and to pitch a story that will result in positive news attention. Clients also rely on their PR teams’ knowledge to let them know a story idea is not gaining the anticipated coverage. Conveying this is necessary even if the idea that is not working was the clients.

We are counselors, and clients deserve the benefits of our seasoned point of view that has been established in experience and best practice judgement.

4th: Zero In on Your Target Audience

When using an earned media approach, do not weaken a message by pitching too widely. Target the news audience by researching and then building a media list that covers a client’s business model. Position your client above competitors by taking their expertise directly to a targeted audience. And, customize the content so that news outlets are compelled to open an email and react to the call to action.

Combine These 4 Best Practices for PR

Use these tips to build a PR process and structure that will prove successful for clients. Build their business and your professional reputation with repeated consistency and counsel.

How do you get hired in marketing? Finding a job can be tough especially in marketing where competition is high. When you don’t know what companies are looking for it can make this process significantly more difficult. To make your life easier we’re going to go over some of the main attributes companies are looking for.

Interpersonal Skills

When you’re in the workplace how do you handle conflicts? Do you get along well with others? Interpersonal skills are your ability to have diplomacy and act professionally in the workplace. According to LinkedIn’s CEO Jeff Weiner, the biggest skill gap in the U.S workforce is interpersonal skills. What can you do to solve this? Have good manners, show compassion, and be mindful of your body language.

Being Flexible

The world of marketing is always moving. New trends become the norm and old trends completely go away. It’s your job to stay agile and be able to adapt to these changes quickly. In other words, you need to consistently stay relevant to what’s happening. If you need to learn new skills then learn them.

Social Media Expertise

In the 21st century almost everything has a digital footprint. Especially companies. According to SCORE in 2018, 77 percent of the small business in the U.S use social media to facilitate sales, marketing, and customer service. The main platforms you should focus on are Instagram, Facebook, Twitter, Linkedin, and if you can pull it off, TikTok. Understanding the platforms and how each of them contribute to business is important if you to stand out amongst your competition.

Ability to Analyze Data

Data is everywhere. In order to be a valuable asset to your marketing team you must be comfortable with going into large amounts of data. Then be able to pull solutions from this data and visualize it with charts and graphs. How does it apply to the problem at hand? What are the trends? I recommend taking an excel class or get very familiar with using Microsoft Excel.

Writing Skills

Writing is incredibly important to marketing. If you cant convey what needs to be said in a polite and efficient manner you’re going to have a difficult time in the workplace. You’ll be writing social media posts, blogs, or tweaking websites, so it’s important that you grow as writer. This means double checking your work for grammar mistakes and checking to see if what you’ve written flows well.

Proven Results To Get Hired in Marketing

When companies are looking over your resume, you want to make sure you have highlighted some of your accomplishments. They need to know that you have a great track record of success. Try to highlight key metrics that you have impacted. This helps you stand out amongst your competition.

Conclusion

We know it’s hard out there. Learning how to set yourself apart from others can be challenging and stressful when trying to get hired. We hope this information helps you prepare and gets you ready for your future interview!

How to communicate corporate social responsibility for your brand

Corporate social responsibility (CSR) is a business’ commitment to philanthropic endeavors and environmentally friendly practices. It is essential for businesses in 2022. Why? Sure, today’s successful businesses are “responsible” organizations committed to profits. But in today’s world they are also responsible for other higher callings. Their consumers now demand it.

Gen Z is all in with brands who demonstrate corporate social responsibility. First, younger generations thirst for buying these products. Next, they want to work for these companies. So CSR gives businesses an opportunity to engage with not only their consumers and their employees, but with the communities in which they live and work in a meaningful way.

Yes, deeper client and customer connections will follow.

CSR efforts benefit the economy, society and environment. They demonstrate how the organization uses its resources in broadly beneficial and ethical ways. Showing that your company or brand is a responsible partner, employer and neighbor will be key to business success going forward.

How does a brand communicate CSR activities?

Talk about your company’s corporate social responsibility with a CSR report. A CSR report highlights your organization’s achievements. It builds social responsibility into your brand’s identity. This report makes the organization accountable to its stakeholders. And it shows progress year over year. Then highlight how your company has saved energy or fuel, renewed land, or reduced their carbon footprint. Finally, showcase better employees work environments with safety initiatives. Also implement DE & I programs that promote equity in hiring and promoting employees.

Your CSR report’s content can then be repurposed all year long as social media assets. Highlight individual specific goals your company has met with this effort. Statistics and data can be turned into compelling visuals and narratives that speak to your customers, your client partners, your employees and your community. Communicate your social responsibility efforts in these ways:

• Email Marketing – create an eblast once a month or quarterly to key stakeholders
• Social Media – create content and consistently communicate, once a week or month
• Internal Communication – utilize existing intranet or internal emails to communicate CSR activities

What size business needs to show Corporate Social Responsibility?

A CSR report may be easier for larger businesses to execute. But, small to midsize businesses can do it too. These businesses are exercising the same values albeit in smaller, yet still remarkable ways. And that is worth talking about. CSR activities can separate your business from the competition in a truly meaningful way. So consider incorporating this important effort into your business.

Inquiring minds want to know!

TikTok is in the top six social media networks for 2022. Does that mean that your brand should have a presence? Maybe. Maybe not. To find out if your brand should be on TikTok, take a deep look at the components of your brand: your mission, your audience, your goals, your assets before you just jump right in. Having a plan for any endeavor translates into better success. This includes your brand being on TikTok – no matter how shiny it seems to you this moment.

The social media landscape is continuously evolving.

Social media can be scary to some people and some brands, but exciting for others. And, being aware of new channels and finding the next one for your brand is what a smart marketing leader does. Examine your brand before deciding.

Let us help you answer the TikTok question by asking a few questions.

Brands on TikTok?

1. Who is your target audience?
2. What are your marketing goals?
3. What are your marketing strategies?
4. How much potential does TikTok have for lead generation or driving potential website traffic among your target?
5. Do you have additional resources to support another social media network consistently?
6. Do your internal personnel have the bandwidth or do you have the budget to add incremental dollars to your agency partner’s fees to manage it for you?

There’s not a one-size-fits-all solution to your brand on TikTok.

There are many brands who choose to be on TikTok because it is advantageous for them to do so in some way. But there are also many brands for whom TikTok is not a good marketing channel fit, and their needs are better met by other social media channels more appropriate to their audience, their product, and their goals.

Don’t get shiny object syndrome. Focus on the big picture that fuels the growth of your brand. If TikTok will be a part of that, it will be. You’ll make it happen, but maybe not this year. And that’s ok. It’s a marathon, not a sprint. Plan for your future success first, on this and every possible marketing channel, and you can make the most of the social media channels that are right for you.