How to make working together easier.

When you’re working together, the key to a successful partner relationship between an agency and an in-house marketing client is articulating goals on both sides. What does the in-house marketing director want out of the partnership? What role(s) will the agency fill? And for those on the agency side: what is the expertise that you are offering and how will it fit into the work and process of the in-house marketing department. Ultimately, what common goal is everyone working toward?

3 traits of a successful in-house marketing director (when working with an agency):

1. Treat the agency like a partner. Be available. Share the wins and the losses. Exchange information and best practices. Work united toward a common goal.
2. Let people do their job. It has been said many times – surround yourself with smart people and let them do their jobs. This is very true when working with an agency. You, as the in-house marketing director, know your brand better than anyone. But the agency will have deep knowledge in how to market your brand to the right people, at the right time, and in the right place. Take advantage of this expertise.
3. Be clear, concise and direct. Communication is key to a great in-house/agency working relationship. Having clear goals and being able give good feedback will make the process of creating great work run smoother.

3 traits of a successful agency (when working with an in-house client):

1. Be transparent. Give real world examples with data and KPI results to show that you know how to do this work successfully. Show and tell your successes that relate to your new client’s business to increase their confidence in your expertise.
2. Flatten your organization when it comes to direct contact. Allow clients to be able to communicate directly with different members of your team if they need an opinion on a specific matter. Shielding most of your agency from the client and running everything through gate-keeping account service people prevents deeper brand knowledge and deeper connections.
3. Prepare to collaborate. Including your client in the creative process will not only make the working relationship work better, the client will have the opportunity to “own” the idea with you. Then, you’ll have no better champion for your idea than your client as it moves up the C-Suite approval chain.

Growing your partnership and working together – in-house and agency – requires determination. First, be determined to recognize the value of the people that you are working with. And then, be steadfast in your determination to succeed together.

Business growth is always top of mind for me. Bringing it to the forefront is the fact that I am 2/3’s of the way through my Goldman Sachs 10,000 Small Businesses Back to the Classroom program. Back to the Classroom is an opportunity for 10KSB alumni to reconnect with the lessons and concepts of the 10KSB program as we navigate the current economic situation and our next business opportunity.

Each week of the four part series addresses the key learnings from program modules. For each session, we are required to attend webinars and growth group meetings.

In between sessions, we have homework. We continue to refine our new business opportunity.

And, unlike my last 10KSB experience, this one is national. Every section of 10KSB Back to the Classroom includes alumni from across the country. I engage with small business owners from Alabama, Maryland, Missouri, New York, North Carolina, Ohio and Oklahoma every few weeks. This is probs my favorite part.

Key Takeaways Thus Far From Back to the Classroom

1. Networking, even virtual, is a good. Even though this group might not be my buyers, they are inspiration. They know people who may be buyers.
2. Brainstorming with other small business owners who work in other industries is priceless. This group is energized and excited to help each other. The ideas shared and problems solved big and small help refine and shed new light to the strategy and execution.
3. Run the numbers. Work the scenarios. It is painful, like stick a needle in my eye, torture for me. However, with help from my business advisor, the time spent doing this was invaluable. The financial exercises are proof of my concept. The numbers less daunting than I expected.
4. Keep reading. Even if you don’t have the time, make time. I have four new books on my desk suggested by this group. Three I have never heard of.

Lastly, don’t undervalue the power of collaboration. I collaborate with my team on the daily. And, for that, I am blessed. But, collaborating with this group reminds me how valuable that is.

For business growth, you need lifelong learning. You need motivation. Small business owners are equally interested in positive outcomes for other small business owners. Keep calm and collaborate on.

2021 moved consumer shopping from brick and mortar to eCommerce – most likely for good. Increased demand for online shopping turned retail into an Omnichannel experience over night. Right at the cusp of experiential retail taking over, many retailers pivoted to eCommerce. So online was the only experience in shopping last year for many. Some stores and services even stayed exclusively eCommerce for the better part of 2021 – and remain so still.

Moving a brick and mortar business to eCommerce – like a restaurant, a doctor’s office, a clothing boutique – isn’t easy, and in 2020 many retailers moved their businesses years into the future in an instant. How exactly did they do that?

Pivoting from bricks to clicks

While planning to add the services of tele-health such as video sessions and text therapy, our client Apple Counseling sped up their timeline when 2021 presented them with a situation where their services were more in demand than ever. Yet, in-person brick and mortar was not the preferred method for experiencing mental health services.

By putting the infrastructure in place to accommodate many types of digital health services, and a robust new website, Apple was able to pivot quickly from exclusively brick and mortar to ecommerce. Going forward, they’ll keep the digital services they’ve added as they open their offices back up to in-person sessions. This new hybrid model is one that is being replicated all over the world of retail.

How to incorporate brick and mortar to ecommerce into your business model

Making ecommerce part of your long-term strategy is a smart move. eMarketer estimates that ecommerce sales grew 27.6% in 2020. Start by assessing how your customers use your business. For instance, if you are a restaurant, what percentage of your business is already take-away and to-go orders? What are you doing to maximize this experience for your customers already, and how can you streamline it or plus it up to make it better? Increase your eCommerce sales by adding new ways to order like website, social, text or 3^rd party apps.

A consumer Incisiv survey  indicated that 80% of shoppers expect to continue to use contactless and curbside pickup this year. Can you repurpose part of your brick and mortar space to make it easier to fulfill your eCommerce orders? Instead of a clothing boutique, can you make your merchandise accessible on-line?

Our client GNB, a women’s clothing retailer, quickly built out website and Instagram last year to showcase her customer’s favorite brands and fulfilled orders in a new way. Now that she has opened her brick and mortar up in a new space, she is keeping the online store in place to continue to cater to the wider audience she developed when she was exclusively online.

Your Business Strategy Pivot

When you move from in-store to on-line you’ll need to perhaps rethink your business plan to accommodate a regional versus local audience. Rely on your social media analytics for demographic information to guide your choices. Cater to the right audience. Think about the yoga studios that pivoted to teaching class online, or the wineries that now offer Zoom tastings with professional sommeliers.

Your “physical” space might become an order fulfillment center, or a showroom only. Showrooms are a growing choice for retailers (like Sephora) to show off a smaller portion of their total inventory. Customers can then place their orders in the showroom. Or, return to pick them up in a few days or have them sent to their home. But the customer will have had the chance to interact with your retail brand in person to some extent.

Your New Brick and Mortar to eCommerce Product Mix

Products that factor into an eCommerce retail business versus an in-person retail business may vary. Consider shipping, logistics and storage when rethinking your product or service mix. Think about what consumers are looking for – the needs of the market. How your brand can make your customers’ lives easier in some way?

Marketing for a digital-first business

With an eCommerce-first model, more of your budget will go to digital improvements in your website, digital marketing and social media. Upgrade not just the look of your website to really give customers the feel of your brand – upgrade your SEO. Search engine optimization can help the right customers find you on search engines. Use a combination of keywords, content marketing, targeted digital marketing and social media. Optimizing how you talk about your business online can help new customers find you faster.

When your brand transitions from brick and mortar retail to eCommerce, you can reinforce your brand’s benefits with your current customers while growing a new audience online. Then the convenience of online retail opens up a whole new world of potential business. With some thoughtful strategy and a digital marketing plan, your retail business can capitalize on this trend, and you can double down on your brand smoothly and successfully moving from brick and mortar to eCommerce.

You are trying to save resources and graphic design seems like something you, a team member or a marketing / communications professional can do.

You’ve worked hard to make your dream a reality. Of course, you want to ensure it is recognizable. The first rule of thumb? Build trust in your brand.

Building that trust requires a connection with your target audience. To achieve it, your creative execution must be constantly consistent. It is crucial to get it right.

Here are four tips:

• Know what you need before you begin. Define your brand pillars to create a strong foundation. What is your brand vision, personality, positioning and affiliation?
• Next, have a creative professional define brand colors, fonts and creative execution guidelines. Mind the brand.
• Don’t settle. There are many programs that allow anyone to try their hand at graphic design. Use caution. Layout, font and colors are just a few of the key elements of graphic design.
• Take your time. If you choose to DIY your brand creation, understand it will be a time-consuming process to get it right. Take the time necessary to not only learn what you want, but what you need. Learn the art of design.

Experience pays. In the end, it will save you time and money to hire a professional graphic designer. They have the programs and experience to communicate your brand. They will give you the exact guidelines to follow to easily remain consistent and help distinguish your brand from the competition.

Own it. Once you have chosen your brand architecture and standards, own them. Use them religiously. Don’t use your logo in one color scheme on one social media post, then alter it for another. Instead of a random mixture of colors, know and use complementary colors. Keep all of your design elements consistent – Every. Single. Time.

There is value in creative and graphic design. Be consistent and follow brand guidelines. If you don’t have consistency, you won’t build connection. Without them, you may as well do nothing at all.

In conclusion, have a partner or team with the experience and know-how to help you stay consistent. We’re ready to rock when you are.

Have an internal marketing team? Outsourced function? Freelance consultant?

It doesn’t matter what your marketing team looks like. Or what the project looks like. If you’re B2B or B2C. Ask the questions.

It is the last week of the first month of a new year. Therefore, one third the way through first quarter.

Our world looks different than it did even a month ago. With the constant changes, it is critical to focus on the “why.” Make sure the entire organization is aligned. After that, measure initiatives and report results and data.

Business leaders and their marketing team share the responsibility for growth. In other words, work together to achieve collective outcomes to improve enterprise value. Reframe conversations. Arrive at common language. In conclusion, ask and answer the questions.

Marketing Team: Ask These Questions

1. Do we remember why we are here? The first step to create alignment, excitement and positive team energy cross-functionally.
2. Have our business goals, objectives and strategies changed? Similarly, need to be tweaked?
3. Who are our customers / clients? Are the same as last year? How have our existing clients’ mindsets, decision drivers, perceptions changed in the last month?
4. Are we doing enough to add value and fully leverage our relationship with them?
5. Where are we falling down? A positive discussion with constructive criticism and actable outputs.
6. What could limit or impact our strategy, direction or execution?
7. What has been our biggest marketing success this month?
8. Are there new key relationships and milestones or events coming up we should be aware of?

Marketing contributes more than 50% of firm value when brand, customer and digital assets are properly valued. And, the impact of marketing performance, collaboration and perceptions are measured. Marketing is an asset, rather than a cost center or risk mitigator.

We are grateful to work as a marketing team for our clients. Front Porch Marketing asks the questions. We can work as fractional CMOs and outsourced marketing department. In addition, we help write marketing plans and execute marketing initiatives on a retainer or project basis.

Your Brand in 2021: Front Porch Marketing has seen an interesting client trend this past year, especially in the second half. Many entrepreneurial brand companies have decided that 2020 – and indeed 2021 – is a good time to double down their brand. They want to really dig in, define their brand and differentiate themselves from their competition. Even big corporate companies, like Burger King, have rebranded, seeking to better define their mission and vision going forward.

If you step back and take a look at your brand with the fresh eyes of 2021, does it look like the company you envisioned when you started? Likely, your brand has evolved and so have you. Does your current branding reflect where you want to be in 5 years with your company or even where you are now, or is it trapped in the past? Maybe it’s time to graduate your branding.

Your Brand in 2021: Envision, Evolve, Emerge

Are you adequately featuring your new products or services? Are you communicating your most compelling benefit? Does your brand look legit, grown-up, like a serious brand that does serious business? Don’t get the veto vote from a customer or a partner business because your brand is not getting taken seriously. You know you can do the job…make sure your branding speaks that truth this year.

Branding – and the digital marketing that embodies branding – has become more important than ever. Your customers and clients are getting bombarded with texts and emails from business service providers to retailers. Ask yourself “why should they read mine?”

What do you stand for?

Do you know what your company’s biggest benefit to your customer is? Do you know how each of your products or services add value to their lives, make their lives easier or answer their questions? Does the tone of voice you use resonate with your customer, and instill loyalty to your brand?

If you don’t know the answers to some of these questions, 2021 might be the year you think about doubling down on your brand. What DO you stand for? What is your mission? As part of your Marketing for 2021, branding can help you answer all of these questions and more, leaving you with a clear map of where to take your business next and how to get there. Branding gives you the platform and parameters to deliver tangible solutions to your customer. We’ve seen the excitement and commitment of more than half a dozen of our own clients rebranding for the future, in just the past six months.

Don’t just work IN your business, work ON your business.

Branding is not just about looks though, it is also about strategy and tactics. What are you going to say, and where are you going to say it are key. You need to be cohesive and coherent in your messaging, as well as look professional. Small businesses often fall down thinking they can “do it themselves” with marketing but without a marketing background – from logo design to social media to PR. Often, they are holding themselves back because they are too busy working IN their business and to work ON their business.

So double down on your brand this year – strengthen your commitment to your particular strategy or course of action. Become more tenacious and resolute in your bringing your brand vision into 2021 and beyond.

Reflecting on the past year, we are so grateful for courageous, fearless business leaders. We continue to be inspired by those who bravely carried on in 2020. Grit and gumption.

Cheers to those leaders who showed up. Those who made the most out homeschool, while working or not, closures, pivots, business opportunities and personal and professional loss.

Earlier in the year, I watched no TV. I read only the daily work related briefs and blogs.

However, in the later part of the year, I read a good chunk of mindless trash. This is how I escape. Reading fiction, mostly murder mysteries and romance novels.

The two personal and professional development books I did read were life changing for me. Leaders must read. One was this. The other was Brene Brown’s Braving the Wilderness. I read it twice in the past two months.

Leaders will brave the new year.

How?

Do you. Brown talks about praying and cussing. Those who know me will not be surprised I love this. She talks about not being moved. Doing work in an honest way that is true to yourself. Leaders, time to truly support each other. I let others “do you.” And, I do me. Belong to yourself. ” … brave the wilderness of uncertainty, vulnerability and criticism.”

Speak truth to bullshit. Do not shut down. In other words, that is the easy road. Leaders do not avoid communication. Learn more about others. Even if we still disagree, at least we engaged in meaningful conversation. We have a deepened mutual understanding. However, at all costs, be civil.

Strong back. Soft front. The latter is most challenging for me. No more armored front. I will stay open. Leaders are comfortable with vulnerability. “A soft and open front is not being weak; it’s being brave, it’s being the wilderness.” Eeeek … here goes. I can do it.

Be fearless. I am a Goldman Sachs 10,000 Small Businesses program alum. The experience was life changing. My co-hort continues to inspire me. My growth group was named, “The Fearless Five.” Coincidence? “Fear is how we got here.” Fear and blame. Own your pain. Do not inflict pain on others. Be fucking fearless.

Read the book. It is worth your time.

And, in conclusion, I am driven to make this my best year, for me and my family, business, team, clients, community, country and world.

Communicating with your target audience is always important. Using the right tone to do so is paramount, particularly in the current climate.

There are several examples we can use from the last few months. Similarly, some have already popped in your head.

Here are three tips to avoid the wrong tone in communications:

• Stay connected. Social media and email communications play a crucial role in our interactions with clients, consumers and co-workers. Engage with each of them consistently across platforms.

• Build relationships. Don’t focus only on sales. Work to build relationships by sharing content meaningful to your audience, not simply advertising your products and services.

• Strike the right chord. It is important to acknowledge, in a genuine manner, the challenges facing the world. Changing your email greeting or signature is one simple solution. However, don’t simply throw an email together full of overused phrases such as “in these uncertain times” or “our new normal.” Use rhetoric and language relevant to your audience, but do not pander.

Clients have asked us if they should communicate about certain issues. We are always happy to provide our feedback. If you have worked with us before, you know we have opinions. We are not afraid to share them either.

But, above all, we want what is best for our clients personally and professionally and what is best for their businesses or organizations.

If you are going to participate in a conversation about sensitive issues, here are three additional tips:

• Choose wisely. If you are going to engage regarding sensitive subjects, make sure you add value to the conversation.

• Explain your position clearly and succinctly.

• Commit to specific actions. Share those commitments with your audience and be accountable to them.

How you communicate is as important as what you communicate. The tone is equally as important. Do not be tone-deaf.

In conclusion, no matter the topic, always be genuine. As a result, say what you mean and mean what you say.

As a marketer AND a business owner, I want to start the year off right and lay a strong marketing foundation for the year.

For example, we completed our 2020 business plan. We crafted our marketing plan, budget, blog schedule and content calendar.

What other components should we deploy for our 2020 marketing foundation?

For some reason, I guide marketing strategy for our clients even in my sleep. Chief Rocker, therefore, should walk her talk when marketing her own business. I am determined to do just this consistently, authentically and with purpose in 2020. Cheers to the New Year!

Four Marketing Foundation Fundamentals

1. Define and know your brand. A prospective client asked us recently if they needed new photography. As a result, our answer was we didn’t know. We didn’t know their brand. Communication coming from its content and leadership lacked clarity. Consequently, no connections were being made. The brand wasn’t defined. Define your brand and rock it.
2. Team conviction. “Be the brand, Danny.” Can’t help but quote Caddyshack here. For instance, everyone within your team believes your brand’s importance. Your company stands for a specific and important promise. Therefore, the brand and your marketing must be championed internally.
3. Consistency. Thirdly, deliver on your brand promise at every touch point. Inconsistency dilutes customer/client faith in the competency of the organization.
4. Discipline. Fourthly, stick to the plan. Meet your marketing calendar deadlines. Likewise, follow your content and blog calendars to a tee.

In conclusion, may these marketing foundation fundamentals rock your brand and top line. Use them for the New Year. Make your brand come alive for everyone it touches.

Around this time each year on the Porch, we take time for reflections. Reflections on the year – significant events and experiences, lessons learned, and what changes we hope for the next year.

The concept of time was a popular theme among the Rockers’ reflections this year. Perhaps this is because not only is another year ending, but another decade, as well. Perhaps it is because time holds such value in our lives. It is a constant reminder to embrace the here and now with an eye toward the future.

2019 Reflections from the Porch

For me, 2019 has been all about soaking up the memories made while marking milestones in my children’s lives. My son is a senior in high school. My daughter is in kindergarten. So, the passing of time, in our family, is marked by their “last firsts.” It is time that seems to pass so quickly you blink, and it is over. Yet, a tragic loss of someone dear to my family in May has made me realize how painstakingly slow time can pass when grief is involved.

There have been some fabulous surprises, as well. My son’s football team made it to the state semi-final game, a first in his school’s history, which ended his football career on a high note. Go Rangers! Our fabulous client, Faith Family Academy, took it even further and brought home their first State Championship Title in Boys Basketball.

Whether in the happiest of moments or the saddest, this year has provided so much opportunity. Opportunity to be grateful for the time spent with family, friends, co-workers and clients. It has taught me to be present in each moment, to give and receive grace, and to spend my time doing things that make me a better person, wife, mother and business leader.

For lil’ rock, Maria Gregorio, the time is now. “I tend to get caught up in ruminating about the past and worrying about the future. I do this so much that I forget that these days are ‘the good old days.’ In the movie Kung Fu Panda, Master Oogway says, ‘You are too concerned with what was and what will be. There is a saying: Yesterday is history, tomorrow is a mystery, but today is a gift. That is why it is called the present.’ So, here’s to moving into 2020 more mindful to live in the present.”

Soak in the Power of Relationships and Reinvention

Part of living in the present is spending time with people and things that fulfill you. Rock Star, Vanessa Hickman: “I am thankful for relationships and community. Love is one of the most profound emotions known to human beings. I spent 2019 soaking in the love of the people around me and doing life with my family.”

Classic Rocker Greg Asher took this advice to heart. He is still reflecting on his reflection for the year.

Often, being present in the moment allows you to see a future need or desire more clearly. This year, we added All-Around Rocker, Lori Rahlfs, to the Porch: “Lately, I find myself thinking about the power of reinvention. The blessings and challenges that come with each stage and phase of life. Each, personally or professionally, calls for us to re-imagine or reinvent the life we are living. Then, we can satisfy new or future needs.”

The Rock, Tara Engelland: “I came across this quote earlier this year, and it has stuck with me. ‘Don’t fear failure. Fear being in the exact same place next year as you are today.’ It’s important to remember when working with clients to grow or start their business. It is a reminder that you must take risks to get to where you want to be personally and professionally.”

Our Goals for 2020

As you look to 2020, set realistic and thoughtful goals to define or reinvent any part of your life that needs a change. Seek to find something that allows you to really focus. Are you considering re-entering the job market? Try these tips from Corps Team Dallas. Has it been a while since you’ve enjoyed an evening out with a friend or loved one? Go see a Ballet Frontier performance.

Whether your 2020 goals are to live in the moment, or to re-imagine, or (re)define your mission or your brand, there’s no time like the present. Like the beautiful jewelry from our treasured client Ellen Hoffman Designs, time is intricate and precious. May you spend it wisely and wrapped up in moments with those you love. We wish you a joyous holiday season and a Happy New Year (and New Decade!), Friends!