As an account manager, I love the beginning of a new year.

In account management, a new year means a fresh start, not just personally but professionally! It’s an opportunity to put the struggles of 2021 in the rearview mirror and focus on what you want to accomplish in the year ahead. Maybe you’re committed to getting healthy or decluttering. Or, did you a pick a word that you want to embody in 2022? Like “Present”. Or maybe “Accountable”. Perhaps, “Grateful”.   

The start of a new year at work means a chance to re-energize yourself and get better at doing your job. If you work in the agency world managing accounts like me, maybe you want to focus on a few core skills that will make 2022 your best year yet as a successful account manager.  

Recommitting to excellence.

Where do you start? Well, we know the traits of a successful account manager are many. But I think we can all agree that no matter your career level or personal management style, there are skills that every effective account manager should possess.  So what are they?

1. Excellent Communicator. And Excellent Communication. Plus, Excellent Communicating. Saying it once isn’t enough. First, we are responsible for balancing the needs of clients with the resources of agency partners. Next, we communicate in every aspect of our job whether it’s through writing creative briefs, submitting change orders, or managing timelines and budgets. And most importantly, we understand our clients’ needs by actively listening and asking the right questions. Clear and consistent communication is invaluable in every aspect of our job.  
2. Organized. If you’re in this field, chances are high that you love a to-do list. I know I do! You’re always equipped with your favorite note-taking tools. You jot down important pieces of information all day long. You will undoubtedly glean insights others miss, with your excellent notes. In addition, you’re simultaneously juggling multiple clients. And your projects move forward while you make sure you keep everything on-brand, on-time, and on-budget. Whatever method of organization you prefer, exercising organizational skills is critical.  
3. Resourceful Problem Solver. It goes without saying that marketing is fast-paced and change is inevitable. So you’re not afraid to address problems head on. And you don’t leave any stone unturned to resolve a situation. Better yet, you’re always thinking ahead and proactively working with your clients to head off any roadblocks before they even occur.  

Get started on your account management reset!

Whether you choose to focus on all of the skills above or one or two, chances are if you stay committed and focused the possibilities are endless for a successful 2022 as an account manager. What are you waiting for? Get out there and ‘Rock Your Relationships.’  

How do you describe a mom who is ready to re-enter the workforce and the marketing world after spending the past two years almost exclusively at home with toddler twins? Nervous. Excited. Anxious.

Will my sleep-deprived brain remember what to do? The marketing world is so fast-paced – is my skill set still relevant? How will I juggle all the things? As the self-doubt crept into my brain, I sat down to make a list. What do I need to do to be successful in my next workforce venture?

Ready to e-enter the workforce? Prioritize. Then, prioritize. And prioritize again.

Make a daily to-do list. First, what has to be accomplished today? Second, what can wait until tomorrow if the day doesn’t go as planned?

Set an alarm, and don’t hit snooze.

Whenever possible, wake before the rest of the house. Enjoy an early morning workout, or get a head start on work. Maybe drink a cup of coffee in silence. Then, get yourself mentally prepared for the day ahead.

Always prep the night before.

School lunches, snacks, clothes – the list goes on. Nothing is worse than waking up to realize ALL THE THINGS need to be done. So doing them the night before relieves this particular anxiety.

Learn to say ‘No.’

There are only 24 hours in a day. It’s ok to politely say no, I don’t have the bandwidth for that project or school activity.

Ask for help.

You can’t do it all, and you shouldn’t have to.

Re-enter the workforce by refreshing your marketing skill set.

Learn something new! Take a social media course. Or, follow a new marketing blog. Perhaps do a tutorial or a webinar.

These are just a few of the things that made it onto my growing list. After a few sleepless nights making this list, I then realized it was missing something very important. Probably the MOST IMPORTANT!

**Choose an employer who values my commitment to my family as much as my commitment to my job.**

Because the truth is without this, I can do all of the other things extremely well and still be unsuccessful when I re-enter the workforce. Since this item became super important on my list, another more meaningful list emerged describing this dream-employer.

• Choose an employer who doesn’t care when I clock in and out.
• Stick with an employer who understands life happens. Sick kids happen. Doctor’s appointments, house and car emergencies, and extracurricular activities all happen too.
• Work for an employer who values what I bring to the table, and my encourages my professional development.
• Value an employer who values me as a person. This would be an employer who cares what is happening in my life and wants me to be as successful at home as I am on the job.

At the end of the day, valued and trusted employees are happy. They do great work. And, they tend to stay at their jobs. It doesn’t matter if that work is getting done at 8:00 am or 8:00 pm.

I’m happy to say I have found that employer with Front Porch Marketing.

I’m new to the team, but I can’t express how excited I am about this opportunity to re-enter the workforce.

I want to do great work for myself, my team, and my clients, but Front Porch understands I’m a mom first. And with that, every day comes with lots of unexpected twists and turns. Is it going to be hard? Yes. Will it mean some late nights and early mornings? Sure. But moms tend to just figure things out. Woman-owned companies get things done! So, pour me another cup of coffee because I’m ready!